The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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Happy Thanksgiving
Share Happy Thanksgiving on Facebook Share Happy Thanksgiving on Twitter Share Happy Thanksgiving on Linkedin Email Happy Thanksgiving linkCLOSED: This discussion has concluded.
Thanksgiving is a time for family and feast. I hope that each of you take time to show thanks and spend time with your family. I am definitely thankful for all of the wonderful individuals that live, visit, and work at the Pines. Happy Thanksgiving to each of you.
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Capital Projects at The Home
Share Capital Projects at The Home on Facebook Share Capital Projects at The Home on Twitter Share Capital Projects at The Home on Linkedin Email Capital Projects at The Home linkCLOSED: This discussion has concluded.As we continue with upgrades to the home, we will be having a new emergency ramp installed at the front of the home. Our team learned last year, with our emergency evacuation exercise, that this was something that was needed for resident safety, if we ever needed to evacuate. Please watch for this project to begin in October.

The emergency generator have been delivered and will be hooked up to the home in the coming weeks. This will supply the home with one hundred (100) percent power if we happen to have a power outage. We will have a few moments in time over the coming weeks where we will be required to run on our old generator as the new one is hooked up to the home. We will do our best to communicate this prior to.

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The Pines Courtyard Upgrade Almost Complete
Share The Pines Courtyard Upgrade Almost Complete on Facebook Share The Pines Courtyard Upgrade Almost Complete on Twitter Share The Pines Courtyard Upgrade Almost Complete on Linkedin Email The Pines Courtyard Upgrade Almost Complete linkCLOSED: This discussion has concluded.We are happy to report that all of the crane work is complete at this time. The team continues to work on the Oak Home Area Courtyard and should be done by early October. We would like to thank everyone for working with our team to complete this much needed process. We look forward to further additions to the courtyards in 2024 to enhanced the courtyards.
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Zero Tolerance of Resident Abuse and Neglect Program
Share Zero Tolerance of Resident Abuse and Neglect Program on Facebook Share Zero Tolerance of Resident Abuse and Neglect Program on Twitter Share Zero Tolerance of Resident Abuse and Neglect Program on Linkedin Email Zero Tolerance of Resident Abuse and Neglect Program linkCLOSED: This discussion has concluded.The team at the home will be completing annual mandatory training early next week. As part of that education we will be reviewing the Zero Tolerance of Resident Abuse and Neglect Program. We would also like to provide this education to each of you and remind you to please reach out if you ever have concerns about the care of your loved one.
Our Nursing Leadership Team:
Kim Sander- kimberly.sander@muskoka.on.ca
Jennifer Carriere- jennifer.carriere@muskoka.on.ca
Laura McBrien- laura.mcbrien@muskoka.on.ca
Administrator:
Jennifer Ridgley- jennifer.ridgley@muskoka.on.ca
Please see the attached documents for a review of this important resident program.
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Update: Courtyard Upgrade The Oak Home Area
Share Update: Courtyard Upgrade The Oak Home Area on Facebook Share Update: Courtyard Upgrade The Oak Home Area on Twitter Share Update: Courtyard Upgrade The Oak Home Area on Linkedin Email Update: Courtyard Upgrade The Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be a final crane lift Friday September 29, 2023 starting at 9:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Friday September 29, 2023
Time frame: 9:00am to 10:00am (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Update: The Pines Courtyard Upgrade continues for the Oak Home Area
Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Facebook Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Twitter Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Linkedin Email Update: The Pines Courtyard Upgrade continues for the Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be another crane lift Monday September 25, 2023 starting at 8:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Monday September 25, 2023
Time frame: 8:00am to 3:00pm (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Resident Influenza Vaccine Clinics
Share Resident Influenza Vaccine Clinics on Facebook Share Resident Influenza Vaccine Clinics on Twitter Share Resident Influenza Vaccine Clinics on Linkedin Email Resident Influenza Vaccine Clinics linkCLOSED: This discussion has concluded.The Resident Influenza Vaccine Clinics will be taking place Wednesday October 4, 2023 through Friday October 6, 2023. Please ensure that you return any calls that you receive related to consent for vaccination so that we are prepared to vaccination those that wish to receive their influenza vaccine. If you have any questions please reach out to, Laura MacBrien at ext. 4805
Also, COVID booster vaccines continue to be offered to residents based on the schedule from Ontario Health. Staff will contact you if your loved one is due for the vaccine and not able to consent for themselves.
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The Pines Courtyard Upgrade: Oak Home Area
Share The Pines Courtyard Upgrade: Oak Home Area on Facebook Share The Pines Courtyard Upgrade: Oak Home Area on Twitter Share The Pines Courtyard Upgrade: Oak Home Area on Linkedin Email The Pines Courtyard Upgrade: Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be another crane lift Friday September 22, 2023 starting at 8:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Friday September 21, 2023
Time frame: 8:00am to 2:00pm (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Family Council Meeting Wednesday September 20, 2023, 6:30 p.m.
Share Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. on Facebook Share Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. on Twitter Share Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. on Linkedin Email Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. linkCLOSED: This discussion has concluded.On behalf of The Pines Long Term Care Home Family Council all family and friends of residents are invited to a scheduled Family Council.
Meeting Wednesday September 20, 2023 at 6:30 p.m.
Guest Speaker: Social Worker, Andrea Groomes
Zoom meeting starting at 6:30pm
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
(External link)
Meeting ID: 894 5526 4812
Passcode: 506904
Agenda: Family Council Agenda 2023 09 20
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Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week
Share Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week on Facebook Share Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week on Twitter Share Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week on Linkedin Email Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week linkCLOSED: This discussion has concluded.The team continues to work on the Cedar Home Area Courtyard. There will be another crane lift Tuesday September 19, 2023 starting at 9:00 am. During this time, again ensured that residents were out of the areas listed below for both Cedar and Birch home areas. There was signage in place and staff monitored the area during this time. Then team is planning on moving to the Ok Home Area starting at 10:00am on the same day. This means that residents for both Oak and Maple will need to be out of the posted areas on the units for the time listed below. See below for more information.
When: Tuesday September 19, 2023
Time frame: 9:00am to 10:00am for Cedar
10:00 to 4:00pm (approx.) for Oak
Rooms affected:
Cedar and Birch Home Areas posted areas on the units
Oak and Maple Home Areas posted areas on the units
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Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 08 → April 09 2026
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April 21 2026
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May 26 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (47 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2026-2027 Long-Term Care Quality Improvement Plan (7.6 MB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -