The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Happy Father's Day Sunday, June 18, 2023
Share Happy Father's Day Sunday, June 18, 2023 on Facebook Share Happy Father's Day Sunday, June 18, 2023 on Twitter Share Happy Father's Day Sunday, June 18, 2023 on Linkedin Email Happy Father's Day Sunday, June 18, 2023 linkCLOSED: This discussion has concluded.
“Happy Father’s Day to all the dads, the not-yet dads, the stepdads, the moms who are dads, the adoptive dads, the grandads, and the dads who are no longer with us.” Unknown
We wish all of you a happy Father's Day on
Sunday, June 18th, 2023, and hope you get to spend time with that particular person in your life.
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Notice of Assessment for 2022
Share Notice of Assessment for 2022 on Facebook Share Notice of Assessment for 2022 on Twitter Share Notice of Assessment for 2022 on Linkedin Email Notice of Assessment for 2022 linkCLOSED: This discussion has concluded.For residents in a basic room (sharing a washroom) - if your Notice of Assessment for 2022 hasn’t been handed into the Administration Office, please do so as soon as possible so we can complete the rate reduction application for the July 1st cycle for eligible people.
If you have any questions, please reach out to myself at ext. 4841
Thank you,
Kim Gibbs
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Front Door Repairs Friday, June 16, 2023
Share Front Door Repairs Friday, June 16, 2023 on Facebook Share Front Door Repairs Friday, June 16, 2023 on Twitter Share Front Door Repairs Friday, June 16, 2023 on Linkedin Email Front Door Repairs Friday, June 16, 2023 linkCLOSED: This discussion has concluded.Due to supply chain concerns the threshold was not repaired on Monday, but we have heard from the company and the threshold at the front door will be removed and a new one installed to assist with accessibility. Please be patient as you come through the front door with this work happening. This will start at 6:00 pm and will continue into the evening until work is complete.
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Ministry Inspection Report Available
Share Ministry Inspection Report Available on Facebook Share Ministry Inspection Report Available on Twitter Share Ministry Inspection Report Available on Linkedin Email Ministry Inspection Report Available linkCLOSED: This discussion has concluded.A Public Inspection and Order Report has been posted on the ministry's Reports on Long-Term Care Homes website and can be accessed through this link.
http://publicreporting.ltchomes.net/en-ca/homeprofile.aspx?Home=M564&tab=1
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Improvements Happening Monday June 12, 2023
Share Improvements Happening Monday June 12, 2023 on Facebook Share Improvements Happening Monday June 12, 2023 on Twitter Share Improvements Happening Monday June 12, 2023 on Linkedin Email Improvements Happening Monday June 12, 2023 linkCLOSED: This discussion has concluded.- Monday, June 2, 2023: Generator preparation work will start at the back of the home. There will be a concrete pad and a trench for wiring dug. This area will be barricaded off.
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Emergency - Grandparent Scam
Share Emergency - Grandparent Scam on Facebook Share Emergency - Grandparent Scam on Twitter Share Emergency - Grandparent Scam on Linkedin Email Emergency - Grandparent Scam linkCLOSED: This discussion has concluded.The OPP and GTA police services are jointly conducting an investigation into Emergency – Grandparent Scams, which target elderly persons throughout Canada.
The majority of the victims are Ontario residents. In recent weeks, the OPP and Canadian Anti-Fraud Centre received reports of fraudsters contacting taxi companies, requesting them to go to long-term care homes to retrieve funds from victims targeted in the Emergency - Grandparent Scams.
In response, MLTC is partnering with the OPP and the Ministry of Health to share the attached prevention materials with Ontario long-term care homes and their residents
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Awnings and Umbrellas
Share Awnings and Umbrellas on Facebook Share Awnings and Umbrellas on Twitter Share Awnings and Umbrellas on Linkedin Email Awnings and Umbrellas linkCLOSED: This discussion has concluded.For all of us, our residents and their family members to use the umbrellas and awnings for the summer months, we ask that each person put the umbrella down or the awning in after use. If you see an awning out or an umbrella up with no one using it, please feel free to pull it in or put it down.
Thanks for helping to ensure these stay in good working order for us all to enjoy!
Kim Gibbs
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Volunteer Opportunities in the Home
Share Volunteer Opportunities in the Home on Facebook Share Volunteer Opportunities in the Home on Twitter Share Volunteer Opportunities in the Home on Linkedin Email Volunteer Opportunities in the Home linkCLOSED: This discussion has concluded.
A lot of our residents are wanting pet visiting! We have reached out to all of our resources, but no luck. Are you someone that has a pet that has current vaccination status and you would be willing to sign up as a volunteer?
We are looking for you!
We require a current vaccination status of the animal which is kept on file in the admin office and we would need you to fill out the volunteer paperwork to become a registered volunteer. You can come and go on your own time if you want or we can set you up with an activity aide and your visit can become a program.
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June is Seniors Month in Ontario
Share June is Seniors Month in Ontario on Facebook Share June is Seniors Month in Ontario on Twitter Share June is Seniors Month in Ontario on Linkedin Email June is Seniors Month in Ontario linkCLOSED: This discussion has concluded.June is Seniors Month in Ontario. The 2023 theme is “Working for Seniors.”
It’s a time to recognize the hard work seniors have done all their lives to make Ontario into the great place it is today.
We are working for seniors by:
- recognizing and celebrating their accomplishments and milestones.
- funding Seniors Active Living Centre programs that promote wellness, social connections, and education in communities across the province.
- making it easier to find programs and services available for seniors in Ontario, including tax credits, health, caregiving, housing, transportation, and staying safe.
Visit https://www.ontario.ca/page/celebrating-seniors-ontario
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Improvements Happening at the Home
Share Improvements Happening at the Home on Facebook Share Improvements Happening at the Home on Twitter Share Improvements Happening at the Home on Linkedin Email Improvements Happening at the Home linkCLOSED: This discussion has concluded.- Hot Water Boiler replaced
- Planning to replace the HVAC that serves the laundry room.
- Two (2) Walk-in Cooler condensers are being replaced this year.
- The New Generator is on schedule to be installed in the fall; the concrete pad will be installed soon.
- The Emergency Evacuation Ramp from the Oak Home Area will be replaced to match the ramp on the far side of the home.
- Gazebo to be installed for residents that smoke at the front of the home to provide shelter that is at least 9 meters away from the front door.
- New bathtubs have now been installed in our Maple and Birch tub rooms. These state-of-the-art bathtubs feature a technology called Hydrosound.

2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -