The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Palliative Care Committee Updates
Share Palliative Care Committee Updates on Facebook Share Palliative Care Committee Updates on Twitter Share Palliative Care Committee Updates on Linkedin Email Palliative Care Committee Updates linkCLOSED: This discussion has concluded.Walk of Life: After a resident passes away, the team at the home participates in a walk of life for the resident as they leave the home. We have staff, family members, and residents participate if they would like. Please be aware that when you see our staff lining the hallways that this is something that is about to take place. If you do not want this for your loved one, you just need to communicate this with us at the time.
Memorial Boards: we now have memorial boards in each home area that the activities team keep up to date with the residents that have passed.
Items being removed after a resident passes: Please ensure that items are removed from your loved ones’ room within 24hrs after their passing. We recognize that at times that are extenuating circumstances, and we can assist with this if needed.
Quality Improvement: team continues to focus on areas for quality improvement related to palliative care, and end-of-life processes.
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2023 CARF Accreditation
Share 2023 CARF Accreditation on Facebook Share 2023 CARF Accreditation on Twitter Share 2023 CARF Accreditation on Linkedin Email 2023 CARF Accreditation linkCLOSED: This discussion has concluded.
We received our report this week and learned that we received a 3-year accreditation. The highest achievement.
We have a few areas to work on related to succession planning, wound care analysis, and the ready availability of current emergency information.
Our team will develop a quality improvement plan to be submitted in the fall to address the areas of opportunity for improvement.
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June 23, 2023- Cedar Outbreak Update
Share June 23, 2023- Cedar Outbreak Update on Facebook Share June 23, 2023- Cedar Outbreak Update on Twitter Share June 23, 2023- Cedar Outbreak Update on Linkedin Email June 23, 2023- Cedar Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in a respiratory outbreak with two (2) residents currently isolated with symptoms of cough and hoarseness. We have received the pathogen at this time and it is Rhinovirus. Resident symptoms are mild and resolving fairly quickly at this time. Family members of those affected residents are aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Cedar at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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June 22, 2023- Cedar Respiratory Outbreak Update
Share June 22, 2023- Cedar Respiratory Outbreak Update on Facebook Share June 22, 2023- Cedar Respiratory Outbreak Update on Twitter Share June 22, 2023- Cedar Respiratory Outbreak Update on Linkedin Email June 22, 2023- Cedar Respiratory Outbreak Update linkCLOSED: This discussion has concluded.Cedar Home remains in an unknown respiratory outbreak with four (4) residents having symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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Respiratory Outbreak Declared June 21, 2023 Cedar Home Area
Share Respiratory Outbreak Declared June 21, 2023 Cedar Home Area on Facebook Share Respiratory Outbreak Declared June 21, 2023 Cedar Home Area on Twitter Share Respiratory Outbreak Declared June 21, 2023 Cedar Home Area on Linkedin Email Respiratory Outbreak Declared June 21, 2023 Cedar Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, an unknown respiratory outbreak has been declared in the Cedar Home area. Currently, five (5) residents have symptoms of cough and hoarseness. Family members of those affected residents as aware. No General Visitors at this time to Cedar Home Area; essential caregiver at a maximum of two (2) at a time.
We will send updates regularly as we work through this most recent outbreak.
Measures at this time include:
- Eye Protection for all on Birch at all times. Please disinfect when leaving the unit.
- On-unit activities for Cedar residents only
- twice daily symptom screening for residents
- Prompt isolation of any symptomatic residents
- Staff Cohorting where possible
- Social distancing where possible
- Resident hand hygiene before meals and snacks and whenever possible
- Enhanced Environmental Cleaning on Cedar and in shared spaces in the home
If you have any questions, please connect with Melissa Muir-Clark at ext. 4752
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June 20, 2023- Heightened Surveillance Cedar Home Area
Share June 20, 2023- Heightened Surveillance Cedar Home Area on Facebook Share June 20, 2023- Heightened Surveillance Cedar Home Area on Twitter Share June 20, 2023- Heightened Surveillance Cedar Home Area on Linkedin Email June 20, 2023- Heightened Surveillance Cedar Home Area linkCLOSED: This discussion has concluded.The team is investigating some residents with respiratory symptoms in the home area in collaboration with Public Health. At this time, we are asking that activities remain on the unit for Cedar Home Area. We are encouraging hand hygiene for all residents, staff, and visitors. We are also increasing resident assessment to twice a day and enhancing cleaning and disinfecting in the home. Please do not visit if you are feeling unwell. We will continue to ensure we update as the situation changes.
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Resident Entertainment Evening of June 20, 2023
Share Resident Entertainment Evening of June 20, 2023 on Facebook Share Resident Entertainment Evening of June 20, 2023 on Twitter Share Resident Entertainment Evening of June 20, 2023 on Linkedin Email Resident Entertainment Evening of June 20, 2023 linkCLOSED: This discussion has concluded.We are encouraging residents to attend the entertainment this evening in the home. If you are in visiting your loved one, I would encourage you to attend with them. Meredith Warboyes will be entertaining in the Family Room from 6:30-7:30 p.m.
Christina
Activities Manager
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Recruitment of MAOHT Patient Family Caregiver Partners Advisory Committee Members
Share Recruitment of MAOHT Patient Family Caregiver Partners Advisory Committee Members on Facebook Share Recruitment of MAOHT Patient Family Caregiver Partners Advisory Committee Members on Twitter Share Recruitment of MAOHT Patient Family Caregiver Partners Advisory Committee Members on Linkedin Email Recruitment of MAOHT Patient Family Caregiver Partners Advisory Committee Members linkCLOSED: This discussion has concluded.
Sent on behalf of Sandra Holdsworth and Irene Wright, Co-Chairs of the Patient Family Caregiver Partner Advisory Committee:
The Muskoka and Area Ontario Healthcare Teams (MAOHT) is seeking community members to participate on the Patient Family Caregiver Partner Advisory Committee (PFCPAC) to help co-design a new model of health system integration. With Muskoka’s long-standing history of community engagement, this Advisory Committee is a natural step in empowering the community to be embedded in improving the patient/client, family, and caregiver experience within our local health system.
The Committee will consist of 8-10 members who live within, or are seasonal residents in, the Muskoka, East Parry Sound and Almaguin Area and who reflect the diverse population, which will strive to include representation from: the mental health and addictions community, Indigenous Nations, the Francophone community, survivors of gender-based violence, LGBTQ2+ community, and /or people with lived experience with dementia, chronic disease, palliative care, persons with disabilities, visible minorities. Membership will evolve over time to reflect the changes in MAOHT priorities and as we learn and grow.
We are looking for committee members who:
- have lived experience with the health care system;
- are willing to share their insights and ideas;
- will provide advice that will help inform health system changes and improve care delivery.
Interested individuals are asked to complete an Expression of Interest application by Friday, July 14, 2023.
For an online version of the application and for further information, please visit the District of Muskoka, MAOHT website at: https://www.engagemuskoka.ca/MAOHT
Please see the attached document here: MAOHT PFCPAC Expression of Interest Letter
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Ontario Senior Achievement Awards/Mise-a-jour: 23 mai, 2023 - Prix d’excellence de l’Ontario pour les personnes âgées
Share Ontario Senior Achievement Awards/Mise-a-jour: 23 mai, 2023 - Prix d’excellence de l’Ontario pour les personnes âgées on Facebook Share Ontario Senior Achievement Awards/Mise-a-jour: 23 mai, 2023 - Prix d’excellence de l’Ontario pour les personnes âgées on Twitter Share Ontario Senior Achievement Awards/Mise-a-jour: 23 mai, 2023 - Prix d’excellence de l’Ontario pour les personnes âgées on Linkedin Email Ontario Senior Achievement Awards/Mise-a-jour: 23 mai, 2023 - Prix d’excellence de l’Ontario pour les personnes âgées linkCLOSED: This discussion has concluded.UPDATED June 15, 2023- Ontario Senior Achievement Awards
Do you know an outstanding resident, volunteer or individual who, after the age of 65, has made significant contributions to their community? This could include improving the quality of life of residents or making positive changes in their local neighbourhood or province.
If yes, consider nominating them for the Ontario Senior Achievement Award!
The deadline to nominate someone has been extended to July 15, 2023
For more information about the program or to submit a nomination, please visit the Ontario Senior Achievement Award webpage.
To submit a nomination online, please register for the Ontario Honours and Awards Portal.
If you have questions about the Ontario Senior Achievement Award or how to submit a nomination online, please contact the Ontario Honours and Awards Secretariat at OntarioHonoursAndAwards@ontario.ca.
Mise-a-jour: 23 mai, 2023 - Prix d’excellence de l’Ontario pour les personnes âgées
Connaissez-vous un(e) résident(e), un(e) bénévole ou un individu exceptionnel qui, après l’âge de 65 ans, a apporté une contribution importante à sa collectivité? Cela pourrait in-clure l’amélioration de la qualité de vie des résidents ou la réalisation de changements positifs dans son quartier ou sa province.
Si oui, on vous invite à proposer sa candidature pour le Prix d’excellence de l’Ontario pour les personnes âgées!
La date limitepour présenter une candidature a été prolonguée jusqu'au 15 juillet 2023.
La date limite pour proposer une candidature est le 15 juin 2023. Pour plus de renseignements sur le programme, veuillez consulter la page Web du Prix d’excellence de l’Ontario pour les personnes âgées.
Pour proposer une candidature en ligne, veuillez vous inscrire au Portail des distinctions et prix de l’Ontario.
Si vous avez des questions au sujet du Prix d’excellence de l’Ontario pour les personnes âgées ou au sujet de proposer une candidature en ligne, veuillez contacter le Secrétariat des distinctions et prix de l’Ontario à OntarioHonoursAndAwards@ontario.ca
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June Family Zoom Meeting Hosted by Family Council
Share June Family Zoom Meeting Hosted by Family Council on Facebook Share June Family Zoom Meeting Hosted by Family Council on Twitter Share June Family Zoom Meeting Hosted by Family Council on Linkedin Email June Family Zoom Meeting Hosted by Family Council linkCLOSED: This discussion has concluded.The next meeting will take place on June 21, 2023, at 6:30 pm
You can join us in person at the home in the Fran Coleman Room or Virtually using the link below.
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
Meeting ID: 894 5526 4812
Passcode: 506904
We look forward to seeing you there!
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -