The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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CORE Programs Update
Share CORE Programs Update on Facebook Share CORE Programs Update on Twitter Share CORE Programs Update on Linkedin Email CORE Programs Update linkCLOSED: This discussion has concluded.We re-initiated our CORE program in June 2023. The CORE program is a multi-disciplinary team approach focusing on Fall Prevention, Pain Management, Continence Management and Skin & Wound Management. Our CORE committee meets monthly to discuss a variety of topics including monthly weight reviews, restorative care updates, physiotherapy updates, monthly ER visits and high-risk residents who were flagged on the previous month’s RAI-MDS quality indicator report. We focus on four RAI-MDS quality indicator areas: falls, pain, continence, and skin and wound. As a group, we review the high-risk residents, their current care plan interventions and discuss other interventions to put in place to assist in improvement in those key areas.
We have started with our falls program and pain program with plans to implement the other two programs before year’s end. Please see the new Fall Prevention brochure for residents and families.
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Respiratory Outbreak Update August 11, 2023
Share Respiratory Outbreak Update August 11, 2023 on Facebook Share Respiratory Outbreak Update August 11, 2023 on Twitter Share Respiratory Outbreak Update August 11, 2023 on Linkedin Email Respiratory Outbreak Update August 11, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There is currently one (1) resident in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions at ext. 4752
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Respiratory Outbreak Update August 10, 2023
Share Respiratory Outbreak Update August 10, 2023 on Facebook Share Respiratory Outbreak Update August 10, 2023 on Twitter Share Respiratory Outbreak Update August 10, 2023 on Linkedin Email Respiratory Outbreak Update August 10, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There is currently one (1) resident in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Update August 9, 2023
Share Respiratory Outbreak Update August 9, 2023 on Facebook Share Respiratory Outbreak Update August 9, 2023 on Twitter Share Respiratory Outbreak Update August 9, 2023 on Linkedin Email Respiratory Outbreak Update August 9, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Update August 8, 2023
Share Respiratory Outbreak Update August 8, 2023 on Facebook Share Respiratory Outbreak Update August 8, 2023 on Twitter Share Respiratory Outbreak Update August 8, 2023 on Linkedin Email Respiratory Outbreak Update August 8, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Update August 7, 2023
Share Respiratory Outbreak Update August 7, 2023 on Facebook Share Respiratory Outbreak Update August 7, 2023 on Twitter Share Respiratory Outbreak Update August 7, 2023 on Linkedin Email Respiratory Outbreak Update August 7, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently three (3) residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. The pathogen has been identified as Rhinovirus.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Update August 5, 2023
Share Respiratory Outbreak Update August 5, 2023 on Facebook Share Respiratory Outbreak Update August 5, 2023 on Twitter Share Respiratory Outbreak Update August 5, 2023 on Linkedin Email Respiratory Outbreak Update August 5, 2023 linkCLOSED: This discussion has concluded.The respiratory Outbreak continues in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing. No known cause for the symptoms at this time; testing is taking place with Public Health.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions
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Respiratory Outbreak Declared Birch Home Area August 4, 2023
Share Respiratory Outbreak Declared Birch Home Area August 4, 2023 on Facebook Share Respiratory Outbreak Declared Birch Home Area August 4, 2023 on Twitter Share Respiratory Outbreak Declared Birch Home Area August 4, 2023 on Linkedin Email Respiratory Outbreak Declared Birch Home Area August 4, 2023 linkCLOSED: This discussion has concluded.In Collaboration with Public Health, a respiratory Outbreak has been declared in the Birch Meadows home area. There are currently 4 residents in isolation at this time. Symptoms include cough, sore throat, and congestion/sneezing.
The following infection control measures are in place at this time:
- No General Visitors; only 2 Essential Caregivers at a time.
- Masking and wearing of eye protection on Birch at ALL TIMES.
- Twice daily respiratory symptom screening on Birch
- Immediate isolation of any residents with new symptom onset (as listed above)
- Twice daily high-touch surface cleaning on Birch
Please reach out to Melissa Muir-Clark (IPAC Lead) if you have any questions.
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Family Update Meeting July 19th, 2023
Share Family Update Meeting July 19th, 2023 on Facebook Share Family Update Meeting July 19th, 2023 on Twitter Share Family Update Meeting July 19th, 2023 on Linkedin Email Family Update Meeting July 19th, 2023 linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting last evening. Here is the presentation: July 2023 Family Update
We hope to see you next month!
Family Council will resume in September.
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Dr. Phillips Retirement Celebration
Share Dr. Phillips Retirement Celebration on Facebook Share Dr. Phillips Retirement Celebration on Twitter Share Dr. Phillips Retirement Celebration on Linkedin Email Dr. Phillips Retirement Celebration linkCLOSED: This discussion has concluded.Please join us in thanking Dr. Phillips for his more than 30 years of care for the residents in the home.
When: Thursday, July 20, 2023
Time: starting at 2:00 pm
Where: The Country Kitchen
Thank you,
Jenn
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -