The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Update: Courtyard Upgrade The Oak Home Area
Share Update: Courtyard Upgrade The Oak Home Area on Facebook Share Update: Courtyard Upgrade The Oak Home Area on Twitter Share Update: Courtyard Upgrade The Oak Home Area on Linkedin Email Update: Courtyard Upgrade The Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be a final crane lift Friday September 29, 2023 starting at 9:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Friday September 29, 2023
Time frame: 9:00am to 10:00am (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Update: The Pines Courtyard Upgrade continues for the Oak Home Area
Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Facebook Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Twitter Share Update: The Pines Courtyard Upgrade continues for the Oak Home Area on Linkedin Email Update: The Pines Courtyard Upgrade continues for the Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be another crane lift Monday September 25, 2023 starting at 8:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Monday September 25, 2023
Time frame: 8:00am to 3:00pm (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Resident Influenza Vaccine Clinics
Share Resident Influenza Vaccine Clinics on Facebook Share Resident Influenza Vaccine Clinics on Twitter Share Resident Influenza Vaccine Clinics on Linkedin Email Resident Influenza Vaccine Clinics linkCLOSED: This discussion has concluded.The Resident Influenza Vaccine Clinics will be taking place Wednesday October 4, 2023 through Friday October 6, 2023. Please ensure that you return any calls that you receive related to consent for vaccination so that we are prepared to vaccination those that wish to receive their influenza vaccine. If you have any questions please reach out to, Laura MacBrien at ext. 4805
Also, COVID booster vaccines continue to be offered to residents based on the schedule from Ontario Health. Staff will contact you if your loved one is due for the vaccine and not able to consent for themselves.
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The Pines Courtyard Upgrade: Oak Home Area
Share The Pines Courtyard Upgrade: Oak Home Area on Facebook Share The Pines Courtyard Upgrade: Oak Home Area on Twitter Share The Pines Courtyard Upgrade: Oak Home Area on Linkedin Email The Pines Courtyard Upgrade: Oak Home Area linkCLOSED: This discussion has concluded.The team continues to work on the Oak Home Area Courtyard. There will be another crane lift Friday September 22, 2023 starting at 8:00 am. During this time, again ensure that residents were out of the areas listed below for both Oak and Maple home areas. There was signage in place and staff monitored the area during this time. See below for more information.
When: Friday September 21, 2023
Time frame: 8:00am to 2:00pm (Approx.) for Oak
Rooms affected: Oak and Maple Home Areas posted areas on the units
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Family Council Meeting Wednesday September 20, 2023, 6:30 p.m.
Share Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. on Facebook Share Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. on Twitter Share Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. on Linkedin Email Family Council Meeting Wednesday September 20, 2023, 6:30 p.m. linkCLOSED: This discussion has concluded.On behalf of The Pines Long Term Care Home Family Council all family and friends of residents are invited to a scheduled Family Council.
Meeting Wednesday September 20, 2023 at 6:30 p.m.
Guest Speaker: Social Worker, Andrea Groomes
Zoom meeting starting at 6:30pm
Join Zoom Meeting
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09
(External link)
Meeting ID: 894 5526 4812
Passcode: 506904
Agenda: Family Council Agenda 2023 09 20
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Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week
Share Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week on Facebook Share Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week on Twitter Share Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week on Linkedin Email Update: The Pines Courtyard Upgrade Cedar Home Area & Oak Home Area To Begin Next Week linkCLOSED: This discussion has concluded.The team continues to work on the Cedar Home Area Courtyard. There will be another crane lift Tuesday September 19, 2023 starting at 9:00 am. During this time, again ensured that residents were out of the areas listed below for both Cedar and Birch home areas. There was signage in place and staff monitored the area during this time. Then team is planning on moving to the Ok Home Area starting at 10:00am on the same day. This means that residents for both Oak and Maple will need to be out of the posted areas on the units for the time listed below. See below for more information.
When: Tuesday September 19, 2023
Time frame: 9:00am to 10:00am for Cedar
10:00 to 4:00pm (approx.) for Oak
Rooms affected:
Cedar and Birch Home Areas posted areas on the units
Oak and Maple Home Areas posted areas on the units
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Update Cedar Home Area Courtyard Sept. 13, 2023
Share Update Cedar Home Area Courtyard Sept. 13, 2023 on Facebook Share Update Cedar Home Area Courtyard Sept. 13, 2023 on Twitter Share Update Cedar Home Area Courtyard Sept. 13, 2023 on Linkedin Email Update Cedar Home Area Courtyard Sept. 13, 2023 linkCLOSED: This discussion has concluded.The Team is continuing the work on the Cedar Home Area Courtyard. There will be another crane lift scheduled for Thursday September 14, 2023 starting at 10:00 am. During this time, we will need to have residents out of the areas listed below for both Cedar and Birch home areas. There will be signage in place and staff monitoring the area during this time. See below for more information.
When: Thursday September 14, 2023
Time frame: 10am to 4:00pm (approx.)
Rooms affected:
Cedar Home Area 211- 221 (could be a couple more rooms, watch for signage); plus the spa rooms the activity room
Birch Home Area 711- 721 (could be a couple more rooms, watch for signage); plus the spa rooms the activity room
Please reach out if you have any questions or concerns. administrator.pines@muskoka.on.ca
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Oak Outbreak Declared Over Sept. 10, 2023
Share Oak Outbreak Declared Over Sept. 10, 2023 on Facebook Share Oak Outbreak Declared Over Sept. 10, 2023 on Twitter Share Oak Outbreak Declared Over Sept. 10, 2023 on Linkedin Email Oak Outbreak Declared Over Sept. 10, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Oak Respiratory Outbreak has been declared over as of September 10, 2023. General visiting has returned to normal at this time. Thank you for your patience as we worked through this most recent outbreak.
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Influenza Vaccine Consent
Share Influenza Vaccine Consent on Facebook Share Influenza Vaccine Consent on Twitter Share Influenza Vaccine Consent on Linkedin Email Influenza Vaccine Consent linkCLOSED: This discussion has concluded.
Please be aware that our registered staff will be contacting SMD/POAs for residents that are not able to provide their own consent for the influenza vaccine.
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Generator Upgrade Coming Next Week!
Share Generator Upgrade Coming Next Week! on Facebook Share Generator Upgrade Coming Next Week! on Twitter Share Generator Upgrade Coming Next Week! on Linkedin Email Generator Upgrade Coming Next Week! linkCLOSED: This discussion has concluded.
The old generator has been removed from the home and a temporary one in place until we have our new generator delivered on Thursday September 14th, 2023. The new generator will power the entire home at 100% if we have a power outage. Watch for the team to deliver this wonderful upgrade on Wednesday!
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -