The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
-
MAOHT Transgender Services Task Force
Share MAOHT Transgender Services Task Force on Facebook Share MAOHT Transgender Services Task Force on Twitter Share MAOHT Transgender Services Task Force on Linkedin Email MAOHT Transgender Services Task Force linkCLOSED: This discussion has concluded. -
Resident COVID-19 Vaccine Booster Clinic Today
Share Resident COVID-19 Vaccine Booster Clinic Today on Facebook Share Resident COVID-19 Vaccine Booster Clinic Today on Twitter Share Resident COVID-19 Vaccine Booster Clinic Today on Linkedin Email Resident COVID-19 Vaccine Booster Clinic Today linkCLOSED: This discussion has concluded.Please be advised that the eligible residents, with consent, are receiving their COVID-19 booster vaccines today. Please watch for a phone call if you have not provided consent for your loved one.
Thank you
-
Planned Power Outage November 28, 2023
Share Planned Power Outage November 28, 2023 on Facebook Share Planned Power Outage November 28, 2023 on Twitter Share Planned Power Outage November 28, 2023 on Linkedin Email Planned Power Outage November 28, 2023 linkCLOSED: This discussion has concluded.The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours. The next outage is planned for Tuesday, November 28th, 2023, from 11:00 am to 3:00 pm. During this outage, we will be powered by our temporary generator which provides partial power to the building. As a reminder, resident rooms will not have power as they normally do during a power outage.
Due to limited power in the main kitchen and the inability to keep meals hot, a modified cold lunch will be offered.
Should you have any questions or concerns please reach out.
Thank you for your patience
-
Canceled--Planned Power Outage November 23, 2023
Share Canceled--Planned Power Outage November 23, 2023 on Facebook Share Canceled--Planned Power Outage November 23, 2023 on Twitter Share Canceled--Planned Power Outage November 23, 2023 on Linkedin Email Canceled--Planned Power Outage November 23, 2023 linkCLOSED: This discussion has concluded.The contractor is unable to complete the updates today. We will send a notification when it is rescheduled.
Thank you for your patience
-
Rescinded--Heightened Surveillance Cedar Home Area November 21, 2023
Share Rescinded--Heightened Surveillance Cedar Home Area November 21, 2023 on Facebook Share Rescinded--Heightened Surveillance Cedar Home Area November 21, 2023 on Twitter Share Rescinded--Heightened Surveillance Cedar Home Area November 21, 2023 on Linkedin Email Rescinded--Heightened Surveillance Cedar Home Area November 21, 2023 linkCLOSED: This discussion has concluded.Further testing was completed by Public Health and the resident was negative. Therefore, heightened surveillance has been lifted in the Cedar Home Area.
-
Continuous Quality Improvement
Share Continuous Quality Improvement on Facebook Share Continuous Quality Improvement on Twitter Share Continuous Quality Improvement on Linkedin Email Continuous Quality Improvement linkCLOSED: This discussion has concluded.Quality Improvement is an important part of quality resident care. Each month our team focuses on improving the home's aspects and care for the residents. You can now find information about this process in the home by visiting the bulletin board outside the Oak Home Area.
If you have questions, please reach out to administrator.pines@muskoka.on.ca
-
November Family Council Meeting Recording
Share November Family Council Meeting Recording on Facebook Share November Family Council Meeting Recording on Twitter Share November Family Council Meeting Recording on Linkedin Email November Family Council Meeting Recording linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the meeting. Below is a copy of the recording and the October minutes approved at the meeting.
November Family Council Meeting Recording
Passcode: 3^enQX#A
October 18, 2023, Family Council Minutes
-
Activity Department Outings
Share Activity Department Outings on Facebook Share Activity Department Outings on Twitter Share Activity Department Outings on Linkedin Email Activity Department Outings linkCLOSED: This discussion has concluded.The Activity Department is excited to announce that our bus outings are underway! We had our first trip on Nov. 14th when residents ventured out for a country drive. There are more upcoming lunch trips and country drives planned for the remainder of the month. Please watch the activity calendars monthly for these events.
Volunteer support is an important aspect of being able to offer outings to our residents. If you or someone you know wish to volunteer on our outings or for programs offered in the home, please contact the Activity Department.
With the weather changing, it’s a great time for family members to bring in proper winter gear for residents to go out in the community. Hats, gloves, mitts, scarves, coats, and boots for your loved one would be appreciated if you feel that they might like to either go outside or go on an outing.
Christina
Rochette
Activity Manager
-
Family Council Meeting Wednesday November 15, 2023
Share Family Council Meeting Wednesday November 15, 2023 on Facebook Share Family Council Meeting Wednesday November 15, 2023 on Twitter Share Family Council Meeting Wednesday November 15, 2023 on Linkedin Email Family Council Meeting Wednesday November 15, 2023 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.
Meeting: Wednesday November 15, 2023 at 6:30 p.m.
Agenda: Family Council Agenda November 15, 2023
Guest Speaker: Clinical Lead, Natasha Thompson Presenting:
- Restorative Care,
- Core Topics: Falls, Skin and Wound, Pain, and Continence.
The Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Join Zoom Meeting Link (below), 6:30 p.m.
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)
Meeting ID: 894 5526 4812 Passcode: 506904
October 18, 2023 Family Council Minutes
-
Projects in the Home
Share Projects in the Home on Facebook Share Projects in the Home on Twitter Share Projects in the Home on Linkedin Email Projects in the Home linkCLOSED: This discussion has concluded.- The new generator installation is going very smoothly and its completion is less than a month away. The remaining electrical work will require three to four power interruptions, each lasting up to 4 hours in duration. There will be a planned outage only for the support building (not resident home areas) on Monday November 13, 2023 from 8:00 am to 9:00 am.
- The Oak emergency exit ramp has been completed and now can be utilized should there be a building evacuation. A temporary wooden handrail has been installed while the permeant railing is being fabricated. It should be ready for installation in 6-8 weeks.
- There was an annual hot water tank inspection on November 9th, 2023. The water at this time is restored, but there is a slight tint to the water.
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
-
2025
-
Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
-
Family Council Agenda September 2025.pdf (128 KB) (pdf)
-
Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
-
Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
-
Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
-
Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
-
Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
-
Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
-
-
2024
-
2023
-
December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
-
2023 11 15 FC Agenda (248 KB) (pdf)
-
October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
-
September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
-
June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
-
May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
-
April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
-
March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
-
February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
-
January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
-
Upcoming Family Events
-
January 02 2026
-
December 14 2025
-
December 16 2025
-
December 18 2025
-
December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
-
Dietary Menus
-
November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
-
November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
-
November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
-
November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
-
November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
-
Maple December Calendar 2025.pdf (41.1 KB) (pdf)
-
Birch Calendar December 2025.pdf (42.2 KB) (pdf)
-
Oak December Calendar 2025.pdf (45.1 KB) (pdf)
-
Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
-
Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
-
Resident Admission Handbook (16.2 MB) (pdf)
-
Long-Term Care Action Line (18.3 KB) (pdf)
-
Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
-
Resources for Patients Family Members and Caregivers.png (411 KB) (png)
-
9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
-
Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
-
Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
-
Visiting Tips for Persons of Importance (112 KB) (pdf)
-
Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
-
Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
-
2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
-
Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
-
The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
-
The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
-
2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
-
Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
-
Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -