The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Outbreak Declared Over January 4, 2024
Share Outbreak Declared Over January 4, 2024 on Facebook Share Outbreak Declared Over January 4, 2024 on Twitter Share Outbreak Declared Over January 4, 2024 on Linkedin Email Outbreak Declared Over January 4, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public health, the outbreaks have been declared over. General visiting is allowed on all units again. Thank you for your patience
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2023 Pines Resident & Family Engagement Survey
Share 2023 Pines Resident & Family Engagement Survey on Facebook Share 2023 Pines Resident & Family Engagement Survey on Twitter Share 2023 Pines Resident & Family Engagement Survey on Linkedin Email 2023 Pines Resident & Family Engagement Survey linkCLOSED: This discussion has concluded.We need your Feedback!
By participating in this survey, you will help us:
- understand what really matters to you and your family.
- Improve the care in our home.
Please click on the link below to complete the survey:
2023 Resident and Family Engagement Survey
If you have any questions, please contact the home and we will assist with arranging someone to assist you.
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Further Outbreaks Declared December 27, 2023
Share Further Outbreaks Declared December 27, 2023 on Facebook Share Further Outbreaks Declared December 27, 2023 on Twitter Share Further Outbreaks Declared December 27, 2023 on Linkedin Email Further Outbreaks Declared December 27, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, Oak, Cedar, and Birch Home Areas have declared gastrointestinal outbreak symptoms. Maple Home Area remains in a gastro outbreak, and a COVID outbreak has been declared with three positive cases. Family members of those residents affected have been updated. General visiting is restricted at this time related to the outbreaks.
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Outbreak Declared Maple Home Area December 24, 2023
Share Outbreak Declared Maple Home Area December 24, 2023 on Facebook Share Outbreak Declared Maple Home Area December 24, 2023 on Twitter Share Outbreak Declared Maple Home Area December 24, 2023 on Linkedin Email Outbreak Declared Maple Home Area December 24, 2023 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Maple Home Area has declared a Gastrointestinal Outbreak. Symptoms of nausea, vomiting, and diarrhea. Family members of those affected have been updated. General Visiting is restricted at this time. Please ensure that you follow the isolation precautions posted.
Thank you
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Family Council Meeting Wednesday December 20, 2023
Share Family Council Meeting Wednesday December 20, 2023 on Facebook Share Family Council Meeting Wednesday December 20, 2023 on Twitter Share Family Council Meeting Wednesday December 20, 2023 on Linkedin Email Family Council Meeting Wednesday December 20, 2023 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.
Meeting: Wednesday December 20, 2023 at 6:30 p.m.
Agenda: 2023 12 20 FC Agenda
Speaker: Norm Barrette, Commissioner of Health Services
Presenting:
- Administrative Monthly Announcements and
- Role Commissioner of Health Services for the District of Muskoka
The Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Zoom Only Invitation to Family Council Meeting-December 20 2023, 6:30 p.m. below:
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)
Meeting ID: 894 5526 4812 Passcode: 506904
- 2023 12 20 FC Agenda
- FC Flyer Draft 3 Dec 2023
- Revised Code of Conduct, November 2023
- Respectful Workplaces
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Family Council Meeting December 20, 2023
Share Family Council Meeting December 20, 2023 on Facebook Share Family Council Meeting December 20, 2023 on Twitter Share Family Council Meeting December 20, 2023 on Linkedin Email Family Council Meeting December 20, 2023 linkCLOSED: This discussion has concluded.On behalf of Family Council for The Pines Long Term Care all residents' family and persons of importance of residents are invited to Family Council.
Meeting: Wednesday December 20, 2023 at 6:30 p.m.
Guest Speaker: Norm Barrette
1. Administration Monthly Announcements and
2. Role Commissioner of Health Services for the District of Muskoka
The Mission of Family Council includes:
“To provide a forum where residents' families and residents' persons of importance (Family Council Members) come together to share experiences and explore ways to improve the quality of life and care of residents of the Pines Long Term Care Home”
Join Zoom Meeting Link (below), 6:30 p.m.
https://us02web.zoom.us/j/89455264812?pwd=OXdVYnNodUJWSDZnWXlWM3huS1RMZz09 (External link)
Meeting ID: 894 5526 4812 Passcode: 506904
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Craft & Bake Sale
Share Craft & Bake Sale on Facebook Share Craft & Bake Sale on Twitter Share Craft & Bake Sale on Linkedin Email Craft & Bake Sale linkCLOSED: This discussion has concluded. -
Resident Christmas Gifts- Thank you Pines Support Committee
Share Resident Christmas Gifts- Thank you Pines Support Committee on Facebook Share Resident Christmas Gifts- Thank you Pines Support Committee on Twitter Share Resident Christmas Gifts- Thank you Pines Support Committee on Linkedin Email Resident Christmas Gifts- Thank you Pines Support Committee linkCLOSED: This discussion has concluded.
We are so lucky to have The Pines Support Committee whom we want to thank for contributing funds towards the resident's Christmas gifts as they have for a number of years. This year, we can enhance the gifts because of the very gracious contribution from the committee along with The Pines' contribution.
The gifts have already been arriving and Santa’s elves are hard at work wrapping and labelling!
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Join Us in Celebrating the 12 Days of Christmas
Share Join Us in Celebrating the 12 Days of Christmas on Facebook Share Join Us in Celebrating the 12 Days of Christmas on Twitter Share Join Us in Celebrating the 12 Days of Christmas on Linkedin Email Join Us in Celebrating the 12 Days of Christmas linkCLOSED: This discussion has concluded.
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Administrator Leave
Share Administrator Leave on Facebook Share Administrator Leave on Twitter Share Administrator Leave on Linkedin Email Administrator Leave linkCLOSED: This discussion has concluded.Please be advised that Jennifer Ridgley, Administrator, will be taking a maternity leave starting end of day, December 8, 2023 for approximately two (2) months. Jennifer is currently supporting the home on a remote basis to assist with transitioning items during her leave. Family members can reach out to Kim Sander, Director of Care at kimberly.sander@muskoka.on.ca or Norm Barrette, Commissioner of Health Services at norm.barrette@muskoka.on.ca.
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -