The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Respiratory Outbreak Update Cedar & Oak- April 15, 2024
Share Respiratory Outbreak Update Cedar & Oak- April 15, 2024 on Facebook Share Respiratory Outbreak Update Cedar & Oak- April 15, 2024 on Twitter Share Respiratory Outbreak Update Cedar & Oak- April 15, 2024 on Linkedin Email Respiratory Outbreak Update Cedar & Oak- April 15, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas remain in a Respiratory Outbreak with four (4) residents showing symptoms such as cough, runny nose, nasal congestion, and/or fever. There have been a total of five (5) residents affected. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak & Cedar Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak and Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak & Cedar home areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Respiratory Outbreak Oak & Cedar Home Areas April 14, 2024
Share Respiratory Outbreak Oak & Cedar Home Areas April 14, 2024 on Facebook Share Respiratory Outbreak Oak & Cedar Home Areas April 14, 2024 on Twitter Share Respiratory Outbreak Oak & Cedar Home Areas April 14, 2024 on Linkedin Email Respiratory Outbreak Oak & Cedar Home Areas April 14, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas remain in a Respiratory Outbreak with five (5) residents showing symptoms such as cough, runny nose, nasal congestion, and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak & Cedar Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak and Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak & Cedar home areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Respiratory Outbreak Continues for Cedar and Oak Home Areas April 13, 2024
Share Respiratory Outbreak Continues for Cedar and Oak Home Areas April 13, 2024 on Facebook Share Respiratory Outbreak Continues for Cedar and Oak Home Areas April 13, 2024 on Twitter Share Respiratory Outbreak Continues for Cedar and Oak Home Areas April 13, 2024 on Linkedin Email Respiratory Outbreak Continues for Cedar and Oak Home Areas April 13, 2024 linkCLOSED: This discussion has concluded.The Oak and Cedar Home Areas remain in a Respiratory Outbreak with five (5) residents showing symptoms such as cough, runny nose, nasal congestion, and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak & Cedar Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak and Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak & Cedar home areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Respiratory Outbreak Declared Oak & Cedar Home Areas April 12, 2024
Share Respiratory Outbreak Declared Oak & Cedar Home Areas April 12, 2024 on Facebook Share Respiratory Outbreak Declared Oak & Cedar Home Areas April 12, 2024 on Twitter Share Respiratory Outbreak Declared Oak & Cedar Home Areas April 12, 2024 on Linkedin Email Respiratory Outbreak Declared Oak & Cedar Home Areas April 12, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Oak and Cedar Home Areas have declared a Respiratory Outbreak with five (5) residents showing symptoms such as cough, runny nose, nasal congestion, and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak & Cedar Home Areas
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak and Cedar Home Areas
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak & Cedar home areas
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Enhanced Surveillance Continues in Oak April 8, 2024
Share Enhanced Surveillance Continues in Oak April 8, 2024 on Facebook Share Enhanced Surveillance Continues in Oak April 8, 2024 on Twitter Share Enhanced Surveillance Continues in Oak April 8, 2024 on Linkedin Email Enhanced Surveillance Continues in Oak April 8, 2024 linkCLOSED: This discussion has concluded.Oak Home Area remains on Enhanced Surveillance due to one (1) resident testing positive for COVID-19 with symptoms. Family members of the affected resident have been updated. There is no impact on visiting at this time.
Infection Control Measures in place:
- Masks to be worn on Oak Home Area
- Personal Protective Equipment to be used when entering the room of any of the residents currently isolated
- Hand Hygiene is imperative at all times
- Cohorting for residents in the Oak Home Area.
- Continue to monitor for any new symptoms from residents
As we receive further updates from Public Health, we will send updates accordingly.
If you have any questions, please reach out to John (IPAC Lead) at ext. 4752
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Enhanced Surveillance Oak Home Area April 6, 2024
Share Enhanced Surveillance Oak Home Area April 6, 2024 on Facebook Share Enhanced Surveillance Oak Home Area April 6, 2024 on Twitter Share Enhanced Surveillance Oak Home Area April 6, 2024 on Linkedin Email Enhanced Surveillance Oak Home Area April 6, 2024 linkCLOSED: This discussion has concluded.Please be advised, in collaboration with Public Health our Oak Home Area has been placed on Enhanced Surveillance due to one (1) resident testing positive for COVID-19 with symptoms. Family members of the affected resident have been updated. There is no impact on visiting at this time.
Infection Control Measures in place:
- Masks to be worn on Oak Home Area
- Personal Protective Equipment to be used when entering the room of any of the residents currently isolated
- Hand Hygiene is imperative at all times
- Cohorting for residents in the Oak Home Area.
- Continue to monitor for any new symptoms from residents
As we receive further updates from Public Health, we will send updates accordingly.
If you have any questions, please reach out to John (IPAC Lead) at ext. 4752
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Solar Eclipse Information & Safety
Share Solar Eclipse Information & Safety on Facebook Share Solar Eclipse Information & Safety on Twitter Share Solar Eclipse Information & Safety on Linkedin Email Solar Eclipse Information & Safety linkCLOSED: This discussion has concluded.Preparedness for Total Solar Eclipse
To ensure the safety of long-term care home staff and residents, the Ministry of Long-Term Care would like to provide information and recommendations to prepare for the upcoming total solar eclipse.
To support these communication efforts, please see the below memo as well as a Solar Eclipse Information and Safety poster that long-term care homes may use to convey precautions residents and families may take.
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Spring is in the Air and Our Courtyards need your Help
Share Spring is in the Air and Our Courtyards need your Help on Facebook Share Spring is in the Air and Our Courtyards need your Help on Twitter Share Spring is in the Air and Our Courtyards need your Help on Linkedin Email Spring is in the Air and Our Courtyards need your Help linkCLOSED: This discussion has concluded. -
Recruiting Volunteers at The Pines
Share Recruiting Volunteers at The Pines on Facebook Share Recruiting Volunteers at The Pines on Twitter Share Recruiting Volunteers at The Pines on Linkedin Email Recruiting Volunteers at The Pines linkCLOSED: This discussion has concluded. -
Four Moments of Hand Hygiene
Share Four Moments of Hand Hygiene on Facebook Share Four Moments of Hand Hygiene on Twitter Share Four Moments of Hand Hygiene on Linkedin Email Four Moments of Hand Hygiene linkCLOSED: This discussion has concluded.As part of our continuing IPAC education program requirement, we wanted to review Four Moments of Hand Hygiene.
The four moments include:
1. Moment 1: BEFORE first touching the resident or their environment
2. Moment 2: BEFORE aseptic procedures
3. Moment 3: AFTER body fluid exposure risk
4. Moment 4: AFTER touching the resident or their environment
As part of the 4 Moments of Hand Hygiene, an assessment should be done to determine what is considered the resident environment and what is considered the health care environment.
Please review the attached documents with frequently asked questions such as what Hand Hygiene moments, when, and how to perform Hand Hygiene among other concerns.
Please reach out to our IPAC Lead, John at john.iskander@muskoka.on.ca with any questions you may have.
Public Health Frequently Asked Questions Four Moments of Hand Hygiene
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -