The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Walking Together: Caregiver Support Group
Share Walking Together: Caregiver Support Group on Facebook Share Walking Together: Caregiver Support Group on Twitter Share Walking Together: Caregiver Support Group on Linkedin Email Walking Together: Caregiver Support Group linkCLOSED: This discussion has concluded.If you feel anxious and overwhelmed by your caregiving responsibilities, you're not the only one. Every caregiver faces challenges on their caregiving journey. It's normal, and you don't have to face it alone.
Join our caregiver walking group aimed at increasing mental and physical wellness and connecting essential caregivers and persons of importance within The Pine's community to one another. Walking together allows caregivers the opportunity to speak directly with another caregiver, share experiences, challenges, and successes, provide, and receive emotional support, and navigate this journey, together. Thereafter, creating a sense of community through shared lived experiences.
When: The 2nd and 4th Tuesday of May, June, July, August, and September- Tuesday, May 14th Tuesday, May 28th Tuesday, June 11th Tuesday, June 25th Tuesday, July 9th Tuesday, July 23rd Tuesday, August 6th* Tuesday, August 27th Tuesday, September 10th Tuesday, September 24th.
Where: Meeting at the Pines in the Country Kitchen
Where are we walking: approximately 1.5km walk (shorter routes can be made available)
Time: Meet at 10:30 am
What should I bring?- Comfortable walking shoes, a water bottle, an umbrella if it's raining
This is a free event- come rain or shin for anyone who is a person of importance to a Pines Resident
To register or get more information, contact Andrea Groomes, Social Worker at andrea.groomes@muskoka.on.ca or 705-645-4488 ext. 4835
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Infection Control Education For May
Share Infection Control Education For May on Facebook Share Infection Control Education For May on Twitter Share Infection Control Education For May on Linkedin Email Infection Control Education For May linkCLOSED: This discussion has concluded.Hand Hygiene is an important aspect of infection prevention and control. It is the most important step in breaking the chain of infection. Please take a look at the information above and the video below. If you have any questions, don't hesitate to get in touch with John Iskander, IPAC lead at ext. 4752.
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The Pines Family Council is Looking for You to Join!
Share The Pines Family Council is Looking for You to Join! on Facebook Share The Pines Family Council is Looking for You to Join! on Twitter Share The Pines Family Council is Looking for You to Join! on Linkedin Email The Pines Family Council is Looking for You to Join! linkCLOSED: This discussion has concluded.
Family Council meeting for May:
Wednesday, May 15, 2024 at 6:30pm
Join Zoom Meeting using the link below:
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
May 2024 Family Council Agenda
We will have John Iskander, IPAC Lead & Natasha Duchno, RN, Acting ADOC to provide some education and answer any questions that you might have.
We hope to see you there!
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Western Theme Day- May 31st
Share Western Theme Day- May 31st on Facebook Share Western Theme Day- May 31st on Twitter Share Western Theme Day- May 31st on Linkedin Email Western Theme Day- May 31st linkCLOSED: This discussion has concluded.
Join us on May 31st for Western Theme Day. Get your cowboy hats and boots out for a great day of Western-themed fun! We look forward to seeing you!
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Volunteer Opportunities
Share Volunteer Opportunities on Facebook Share Volunteer Opportunities on Twitter Share Volunteer Opportunities on Linkedin Email Volunteer Opportunities linkCLOSED: This discussion has concluded. -
More Upgrades for Residents' Quality of Life
Share More Upgrades for Residents' Quality of Life on Facebook Share More Upgrades for Residents' Quality of Life on Twitter Share More Upgrades for Residents' Quality of Life on Linkedin Email More Upgrades for Residents' Quality of Life linkCLOSED: This discussion has concluded. -
Infection Control Education For May
Share Infection Control Education For May on Facebook Share Infection Control Education For May on Twitter Share Infection Control Education For May on Linkedin Email Infection Control Education For May linkCLOSED: This discussion has concluded.Personal protective equipment is important to help protect yourself and others. Please take a look at the information above and the video below. Please contact John Iskander, IPAC lead at ext. 4752 if you have any questions.
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Happy Mother's Day
Share Happy Mother's Day on Facebook Share Happy Mother's Day on Twitter Share Happy Mother's Day on Linkedin Email Happy Mother's Day linkCLOSED: This discussion has concluded.
Wishing all Mothers a very Happy Mother's Day on Sunday, May 13, 2024. Enjoy your day!
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Parking Lot Sweeping- May 9th, 2024
Share Parking Lot Sweeping- May 9th, 2024 on Facebook Share Parking Lot Sweeping- May 9th, 2024 on Twitter Share Parking Lot Sweeping- May 9th, 2024 on Linkedin Email Parking Lot Sweeping- May 9th, 2024 linkCLOSED: This discussion has concluded.The highlighted parking lots (below) at The Pines will be swept this Thursday morning, May 9th, starting at 8:00 am. The visitor parking will be impacted for a short time. Please park in the angled parking spots on the road if you arrive and the team is working on the visitor parking area.

If you have any questions, please contact me at ext. 4804
Thank you for your cooperation,
Steve Files
Environmental Manager
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May 6, 2024 — LTC Home Accommodation Charges effective July 1, 2024
Share May 6, 2024 — LTC Home Accommodation Charges effective July 1, 2024 on Facebook Share May 6, 2024 — LTC Home Accommodation Charges effective July 1, 2024 on Twitter Share May 6, 2024 — LTC Home Accommodation Charges effective July 1, 2024 on Linkedin Email May 6, 2024 — LTC Home Accommodation Charges effective July 1, 2024 linkCLOSED: This discussion has concluded.
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -