The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Between Two Pines
Share Between Two Pines on Facebook Share Between Two Pines on Twitter Share Between Two Pines on Linkedin Email Between Two Pines linkCLOSED: This discussion has concluded.
Between Two Pines is our new monthly e-newsletter and is your go-to source for the latest happenings at the District, offering connections to District Council Insights, upcoming events, and community engagements. Click on the link below to access the site to complete the subscription.
https://www.muskoka.on.ca/en/feedback-and-engagement/between-two-pines-newsletter-subscription.aspx
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Preventing Heat-Related Illnesses
Share Preventing Heat-Related Illnesses on Facebook Share Preventing Heat-Related Illnesses on Twitter Share Preventing Heat-Related Illnesses on Linkedin Email Preventing Heat-Related Illnesses linkCLOSED: This discussion has concluded.As we move into summer, our team will continue to monitor temperatures and extreme conditions to ensure that we are preventing and mitigating the risk factors and symptoms associated with excessive heat. Our home has air conditioning throughout including the resident bedrooms and we continue to complete preventative maintenance on the equipment to maintain good working order. We also follow the attached policy to ensure we monitor and react to any heat-related symptoms we might see.
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The Pines Family Council
Share The Pines Family Council on Facebook Share The Pines Family Council on Twitter Share The Pines Family Council on Linkedin Email The Pines Family Council linkCLOSED: This discussion has concluded.Thank you to those that were able to attend the June meeting. What a great way to connect with other family members, have some great discussions, and provide feedback. Unfortunately, we do not have a recording to provide this month.
Below is the family update that was provided during the meeting.
If you have questions and would like to find out more about Family Council. Please reach out to Delynne Patterson (Famly Council Chair) at delynne.patterson@gmail.com or Jennifer Ridgley (Administrator for the Pines) at jennifer.ridgley@muskoka.on.ca
Family Council meeting for July will be in-person & virtual:
- When: July 17th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
- Refreshments will be served
We look forward to seeing you there!
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National Indigenous Peoples Day
Share National Indigenous Peoples Day on Facebook Share National Indigenous Peoples Day on Twitter Share National Indigenous Peoples Day on Linkedin Email National Indigenous Peoples Day linkCLOSED: This discussion has concluded.
In honour of National Indigenous History Month (June) and National Indigenous Peoples Day (June 21), we encourage everyone to celebrate by attending the first-ever traditional Powwow being held in Muskoka on June 29 and 30, 2024!
See Muskoka Through Our Eyes is a historic event that invites everyone to join together and experience the beauty of a Powwow.
The event takes place in Annie Williams Park in Bracebridge, and activities include traditional singing and dancing, Indigenous craft and food ventures, a speaker series, and more!
The event is an opportunity for all of us to gather and learn about the rich cultural traditions and heritage of Indigenous peoples.
Learn more about See Muskoka Through Our Eyes by visiting muskokapowwow.com.
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Happy Pride Month
Share Happy Pride Month on Facebook Share Happy Pride Month on Twitter Share Happy Pride Month on Linkedin Email Happy Pride Month linkCLOSED: This discussion has concluded.
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Hand Hygiene
Share Hand Hygiene on Facebook Share Hand Hygiene on Twitter Share Hand Hygiene on Linkedin Email Hand Hygiene linkCLOSED: This discussion has concluded.Breaking the chain of infection and keeping everyone in the home safe and healthy is so important. This is an important reminder to please ensure you are sanitizing your hands when entering and exiting the home and while working with the residents. Please follow the 4 moments of hand hygiene. (see picture below)

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The Pines Family Council Meeting is June 19th at 6:30 pm
Share The Pines Family Council Meeting is June 19th at 6:30 pm on Facebook Share The Pines Family Council Meeting is June 19th at 6:30 pm on Twitter Share The Pines Family Council Meeting is June 19th at 6:30 pm on Linkedin Email The Pines Family Council Meeting is June 19th at 6:30 pm linkCLOSED: This discussion has concluded.Family Council meeting for June will be in-person (with a virtual option if needed):
- When: June 19th, 2024
- Time: 6:30 pm
- Location: The Pines in the Fran Coleman Committee Room and virtual if you require
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
- Refreshments will be served
We need to hear from you!
Come with ideas on what you would like Family Council to be at the Pines, any goals you might have, and what you are interested in hearing more about, education topics, and feedback.
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Notice of Assessment for 2023
Share Notice of Assessment for 2023 on Facebook Share Notice of Assessment for 2023 on Twitter Share Notice of Assessment for 2023 on Linkedin Email Notice of Assessment for 2023 linkCLOSED: This discussion has concluded.For residents in a basic room (sharing a washroom) - if your Notice of Assessment for 2023 hasn't been handed into the Administration Office, please do so as soon as possible so we can complete the rate reduction application for the July 1st cycle for eligible residents. If you have any questions, please reach out to Leigh Ball at ext. 4803.
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Happy Father's Day
Share Happy Father's Day on Facebook Share Happy Father's Day on Twitter Share Happy Father's Day on Linkedin Email Happy Father's Day linkCLOSED: This discussion has concluded.
You wish all the fathers at the Pines, near, and far a Happy Father's Day on Sunday, June 16th, 2024. Enjoy your day!
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June Edition- CareRx Resident Health and Wellbeing Newsletter
Share June Edition- CareRx Resident Health and Wellbeing Newsletter on Facebook Share June Edition- CareRx Resident Health and Wellbeing Newsletter on Twitter Share June Edition- CareRx Resident Health and Wellbeing Newsletter on Linkedin Email June Edition- CareRx Resident Health and Wellbeing Newsletter linkCLOSED: This discussion has concluded.Click the link to review the June edition of CareRx Resident Health and Wellbeing Newsletter.
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -