The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
Welcome to our information and sharing portal for The Pines Residents, their Family members, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
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Oak Respiratory Outbreak Update March 15, 2024
Share Oak Respiratory Outbreak Update March 15, 2024 on Facebook Share Oak Respiratory Outbreak Update March 15, 2024 on Twitter Share Oak Respiratory Outbreak Update March 15, 2024 on Linkedin Email Oak Respiratory Outbreak Update March 15, 2024 linkCLOSED: This discussion has concluded.The Oak Home Area remains in a Respiratory Outbreak with five (5) residents showing symptoms such as runny nose, nasal congestion, hoarse voice, and/or fever. Family members of those residents affected have been notified. Testing through Public Health has determined the source of the infection as Human Coronavirus (a strain of the common cold).
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Oak
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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CareRx Resident Health & Wellbeing Newsletter
Share CareRx Resident Health & Wellbeing Newsletter on Facebook Share CareRx Resident Health & Wellbeing Newsletter on Twitter Share CareRx Resident Health & Wellbeing Newsletter on Linkedin Email CareRx Resident Health & Wellbeing Newsletter linkCLOSED: This discussion has concluded. -
Oak Respiratory Outbreak Update- March 14, 2024
Share Oak Respiratory Outbreak Update- March 14, 2024 on Facebook Share Oak Respiratory Outbreak Update- March 14, 2024 on Twitter Share Oak Respiratory Outbreak Update- March 14, 2024 on Linkedin Email Oak Respiratory Outbreak Update- March 14, 2024 linkCLOSED: This discussion has concluded.The Oak Home Area remains in a Respiratory Outbreak with five (5) residents showing symptoms such as runny nose, nasal congestion, hoarse voice and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Oak
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Respiratory Outbreak Declared Oak Home Area March 13, 2024
Share Respiratory Outbreak Declared Oak Home Area March 13, 2024 on Facebook Share Respiratory Outbreak Declared Oak Home Area March 13, 2024 on Twitter Share Respiratory Outbreak Declared Oak Home Area March 13, 2024 on Linkedin Email Respiratory Outbreak Declared Oak Home Area March 13, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Oak Home Area has declared a Respiratory Outbreak with five (5) residents showing symptoms such as runny nose, nasal congestion, and/or fever. Family members of those residents affected have been notified. We are currently waiting on test results from Public Health.
The following infection control measures are to be implemented or continued at this time:
- Masks and eye protection to be worn in the Oak Home Area
- Residents are to remain in the unit at this time to reduce the risk of spread
- *If residents insist on leaving the unit, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening on Oak
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities on the unit for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning
- Increased hand hygiene and PPE audits on the unit.
- Limit of two (2) essential caregivers at a time
- No General Visiting to Oak home area
We will continue to provide updates as we move through the outbreak.
If you have any questions please contact John Iskander, IPAC Lead at ext. 4752
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Monthly Virtual Family Update Meeting- March 20, 2024
Share Monthly Virtual Family Update Meeting- March 20, 2024 on Facebook Share Monthly Virtual Family Update Meeting- March 20, 2024 on Twitter Share Monthly Virtual Family Update Meeting- March 20, 2024 on Linkedin Email Monthly Virtual Family Update Meeting- March 20, 2024 linkCLOSED: This discussion has concluded.Monthly Family Update Meeting
When: Wednesday, March 20, 2024, 6:30 p.m.
Where: Join Zoom Meeting Link (below), 6:30 p.m.Please note: meetings will only be virtual moving forward
https://us02web.zoom.us/j/82942296115?pwd=Rks4eDY3UVFSM1ZTeXFYOXAvTDhhZz09
Meeting ID: 829 4229 6115
Passcode: 656014
Find your local number: https://us02web.zoom.us/u/kL9RPl8mM
Join us for the family update meeting using the link above.
This month we will have Natasha Thompson and Andrea Groomes to speak about Palliative Care at the Pines.
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Enhanced Surveillance Lifted March 12, 2024
Share Enhanced Surveillance Lifted March 12, 2024 on Facebook Share Enhanced Surveillance Lifted March 12, 2024 on Twitter Share Enhanced Surveillance Lifted March 12, 2024 on Linkedin Email Enhanced Surveillance Lifted March 12, 2024 linkCLOSED: This discussion has concluded.Public Health has announced that the enhanced surveillance for Maple and Birch is now over as of March 12, 2024. We kindly request you screen yourself before visiting the home, and if you feel unwell, please refrain from visiting until you have fully recovered. We appreciate your cooperation.
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Caregiver Education Workshop
Share Caregiver Education Workshop on Facebook Share Caregiver Education Workshop on Twitter Share Caregiver Education Workshop on Linkedin Email Caregiver Education Workshop linkCLOSED: This discussion has concluded. -
Walking Together: Caregiver Support Group
Share Walking Together: Caregiver Support Group on Facebook Share Walking Together: Caregiver Support Group on Twitter Share Walking Together: Caregiver Support Group on Linkedin Email Walking Together: Caregiver Support Group linkCLOSED: This discussion has concluded.Please reach out to Andrea, Social Worker, if you are interested in signing up! andrea.groomes@muskok.on.ca
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Enhanced Surveillance Maple and Birch Home Areas
Share Enhanced Surveillance Maple and Birch Home Areas on Facebook Share Enhanced Surveillance Maple and Birch Home Areas on Twitter Share Enhanced Surveillance Maple and Birch Home Areas on Linkedin Email Enhanced Surveillance Maple and Birch Home Areas linkCLOSED: This discussion has concluded.Please be advised, in collaboration with Public Health our status remains as Enhanced Surveillance on Maple and Birch Home Areas. We currently have 3 residents that are isolated between the two units. Family members of those affected have been updated. There is no impact on visiting at this time.
Infection Control Measures in place:
- Masks to be worn on Maple & Birch Units.
- Personal Protective Equipment to be used when entering the room of any of the residents currently isolated
- Hand Hygiene is imperative at all times
- Continue to cohort Maple and Birch residents to the upper level of the home. It is agreed that they can move to the common area but should be kept away from the downstairs floor meaning: Oak, Cedar, and Spruce residents.
- Continue to monitor for any new symptoms from residents
As we receive further updates from Public Health, we will send updates accordingly.
If you have any questions, please reach out to John (IPAC Lead) at ext. 4752
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Follow-up Survey related to the 2023 Resident & Family Engagement Survey
Share Follow-up Survey related to the 2023 Resident & Family Engagement Survey on Facebook Share Follow-up Survey related to the 2023 Resident & Family Engagement Survey on Twitter Share Follow-up Survey related to the 2023 Resident & Family Engagement Survey on Linkedin Email Follow-up Survey related to the 2023 Resident & Family Engagement Survey linkCLOSED: This discussion has concluded.Thank you to those who were able to participate in our 2023 Resident & Family Engagement Survey. Our team has reviewed the feedback and would like to ask some more questions to assist with guiding our quality improvement annual plan in the home. We appreciate you taking the time to provide your feedback. It is very important to us. Please click on the link below to the short survey.
https://www.engagemuskoka.ca/embeds/projects/20047/survey-tools/45360
Follow Project
Family Council
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2025
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 28 → May 09 2025
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May 13 2025
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May 27 2025
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June 10 2025
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June 24 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
Emergency Preparedness Plans
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The Pines Emergency Preparedness Manual 2025 (11 MB) (pdf)
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Fire plan 2024 - updated October 2024.pdf (1.35 MB) (pdf)
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Departmental Contingency Plans
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Updated November 2024- Administrative Contingency Plan (261 KB) (pdf)
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Updated November 2024- Dietary Contingency Plan (213 KB) (pdf)
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Updated November 2024- Environmental Contingency Plan (219 KB) (pdf)
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Updated November 2024 - Nursing Contingency Plan (247 KB) (pdf)
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Updated November 2024- Activities Contingency Plan (196 KB) (pdf)
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Pandemic Management Plan- 2025 (912 KB) (pdf)
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Natural Disasters and Extreme Weather Events- 2025 (1.33 MB) (pdf)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan- updated January 2025.pdf (282 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025.pdf (1.64 MB) (pdf)
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The Pines Equity, Inclusion, & Cultural Competency Plan 2024.pdf (203 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -