The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – General visitors are welcome at this time. There are currently no active outbreaks.
Spruce – General visitors are welcome at this time. There are currently no active outbreaks.
Birch – General visitors are welcome at this time. There are currently no active outbreaks.
Cedar – General visitors are welcome at this time. There are currently no active outbreaks.
Maple – General visitors are welcome at this time. There are currently no active outbreaks.
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December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update
Share December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update on Facebook Share December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update on Twitter Share December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update on Linkedin Email December 21, 2024- Cedar Outbreak Declared Over & Spruce Outbreak Update linkIn collaboration with Public Health, The Gastroenteritis Outbreak in the Cedar Home Area has been declared over. The Spruce area remains in a Gastroenteritis Outbreak with one (1) active case and a total of four (4). Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are encouraged at all times in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Dedicated equipment for those residents that share bathrooms.
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors currently on Spruce. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge.
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Happy Holidays from the Pines
Share Happy Holidays from the Pines on Facebook Share Happy Holidays from the Pines on Twitter Share Happy Holidays from the Pines on Linkedin Email Happy Holidays from the Pines linkFrom our Team to you and your family

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Director of Care Recruitment
Share Director of Care Recruitment on Facebook Share Director of Care Recruitment on Twitter Share Director of Care Recruitment on Linkedin Email Director of Care Recruitment linkWe would like to inform you that Kim Sander will be moving on to another leadership opportunity outside of the Pines. Kim’s last day with the home will be January 8th, 2025. We would like to sincerely thank Kim for her leadership, dedication, and professionalism in her role as Director of Care. We wish her all the best with her new endeavor. We are beginning the process of recruiting a replacement and will make an announcement as soon as we are able.
Please stop by if you have time to thank Kim and wish her well.
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CareRx Resident Health & Wellbeing Newsletter
Share CareRx Resident Health & Wellbeing Newsletter on Facebook Share CareRx Resident Health & Wellbeing Newsletter on Twitter Share CareRx Resident Health & Wellbeing Newsletter on Linkedin Email CareRx Resident Health & Wellbeing Newsletter linkCLOSED: This discussion has concluded. -
December 20, 2024- Cedar and Spruce Outbreak Update
Share December 20, 2024- Cedar and Spruce Outbreak Update on Facebook Share December 20, 2024- Cedar and Spruce Outbreak Update on Twitter Share December 20, 2024- Cedar and Spruce Outbreak Update on Linkedin Email December 20, 2024- Cedar and Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar & Spruce Home Areas remain in a Gastroenteritis Outbreak with symptoms such as vomiting and diarrhea. Family members of those residents affected have been notified.
Home AreaActive CasesResolved CasesTotal CasesCedar11920Spruce2 2 4The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar & Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar & Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Spruce and Cedar Home Area
- No General Visitors to the Spruce and Cedar Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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December 19, 2024- Cedar & Spruce Outbreak Update
Share December 19, 2024- Cedar & Spruce Outbreak Update on Facebook Share December 19, 2024- Cedar & Spruce Outbreak Update on Twitter Share December 19, 2024- Cedar & Spruce Outbreak Update on Linkedin Email December 19, 2024- Cedar & Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar & Spruce Home Areas remain in a Gastroenteritis Outbreak with symptoms such as vomiting and diarrhea. Family members of those residents affected have been notified.
Home Area Active Cases Resolved Cases Total Cases Cedar 2 18 20 Spruce 4 0 4 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar & Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar & Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Spruce and Cedar Home Area
- No General Visitors to the Spruce and Cedar Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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December 18, 2024- Cedar and Spruce Outbreak Update
Share December 18, 2024- Cedar and Spruce Outbreak Update on Facebook Share December 18, 2024- Cedar and Spruce Outbreak Update on Twitter Share December 18, 2024- Cedar and Spruce Outbreak Update on Linkedin Email December 18, 2024- Cedar and Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar & Spruce Home Areas remain in a Gastroenteritis Outbreak with symptoms such as vomiting and diarrhea. Family members of those residents affected have been notified.
Home Area Active Cases Resolved Cases Total Cases Cedar 7 13 20 Spruce 3 0 3 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar & Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar & Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Spruce and Cedar Home Area
- No General Visitors to the Spruce and Cedar Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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December 17, 2024- Cedar & Spruce Outbreak Update
Share December 17, 2024- Cedar & Spruce Outbreak Update on Facebook Share December 17, 2024- Cedar & Spruce Outbreak Update on Twitter Share December 17, 2024- Cedar & Spruce Outbreak Update on Linkedin Email December 17, 2024- Cedar & Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Cedar & Spruce Home Areas remain in a Gastroenteritis Outbreak with symptoms such as vomiting and diarrhea. Family members of those residents affected have been notified.
Home Area Active Cases Resolved Cases Total Cases Cedar 13 7 20 Spruce 2 0 2 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar & Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar & Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Spruce and Cedar Home Area
- No General Visitors to the Spruce and Cedar Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted
Share December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted on Facebook Share December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted on Twitter Share December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted on Linkedin Email December 16, 2024- Important Outbreak Update- Maple no longer included- Cedar & Spruce Home Areas Impacted linkCLOSED: This discussion has concluded.In collaboration with Public Health and after a thorough assessment, the Maple Home Area has been removed from the outbreak and Spruce Home Area has been added to the Gastroenteritis outbreak with two (2) residents showing symptoms. The Cedar Home Area remains in Outbreak with symptoms such as vomiting and diarrhea.
Home Area Active Cases Resolved Cases Total Cases Cedar 17 3 20 Spruce 2 0 2 The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar & Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar & Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Spruce and Cedar Home Area
- No General Visitors to the Spruce and Cedar Home Area
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues
Share Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues on Facebook Share Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues on Twitter Share Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues on Linkedin Email Maple Home Area added to Gastroenteritis Outbreak Declared December 15, 2024. Oak Outbreak Declared Over & Cedar Outbreak Continues linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Maple Home Area has been added to the Gastroenteritis outbreak with two (2) residents showing symptoms. The Cedar Home Area remains in Outbreak with symptoms such as vomiting and diarrhea. Birch is currently in Enhanced Surveillance related to one (1) resident with gastroenteritis symptoms. The Oak Respiratory Outbreak has been declared over as of December 15, 2024. Enhanced surveillance continues in Cedar, related to one (1) resident testing positive for COVID.
Home Area Active Cases Resolved Cases Total Cases Cedar 18 0 18 Maple 2 0 2 Birch 1 0 1The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Cedar, Birch, & Maple Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Cedar, Birch, & Maple Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- Limit of two (2) essential caregivers at a time in the Maple and Cedar Home Area
- No General Visitors to the Maple and Cedar Home Area
- No impact on Visiting in Birch Home Area at this time
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please contact the Nurse in Charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca
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Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2026
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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April 08 → April 09 2026
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April 21 2026
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May 26 2026
Diversity Calendars
Key Staff Contacts
Menus and Activities Monthly Calendar
Evergreen Tribune
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (47 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2026-2027 Long-Term Care Quality Improvement Plan (7.6 MB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -