The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Join Us for the 12 Days of Christmas
Share Join Us for the 12 Days of Christmas on Facebook Share Join Us for the 12 Days of Christmas on Twitter Share Join Us for the 12 Days of Christmas on Linkedin Email Join Us for the 12 Days of Christmas linkCLOSED: This discussion has concluded. -
December 3, 2024- Spruce Outbreak Update
Share December 3, 2024- Spruce Outbreak Update on Facebook Share December 3, 2024- Spruce Outbreak Update on Twitter Share December 3, 2024- Spruce Outbreak Update on Linkedin Email December 3, 2024- Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Three (3) resident will be required to continue to wear a mask when they are out of their rooms until they have reached 10 days from the onset of symptoms.
Home Area Active Cases Resolved Cases Total Cases
Spruce 0 10 10
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca
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Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024
Share Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 on Facebook Share Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 on Twitter Share Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 on Linkedin Email Respiratory Outbreak Declared Oak Home Area, December 3rd, 2024 linkCLOSED: This discussion has concluded.In collaboration with Public Health, the OAK Home Area is in a Respiratory outbreak with five (5) residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) Essential Caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead, stephanie.albert@muskoka.on.ca
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Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th
Share Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th on Facebook Share Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th on Twitter Share Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th on Linkedin Email Tiny Tim Tea- Wednesday, Dec. 4th & Thursday, Dec. 5th linkCLOSED: This discussion has concluded.We look forward to seeing you at the Tiny Tim Tea Events.
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December 2, 2024- Enhanced Surveillance Declared for Oak Home Area
Share December 2, 2024- Enhanced Surveillance Declared for Oak Home Area on Facebook Share December 2, 2024- Enhanced Surveillance Declared for Oak Home Area on Twitter Share December 2, 2024- Enhanced Surveillance Declared for Oak Home Area on Linkedin Email December 2, 2024- Enhanced Surveillance Declared for Oak Home Area linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Oak Home Area has been placed on Enhanced Surveillance with two (2) residents with symptoms such as cough, runny nose, nasal congestion, malaise, and/or body aches. Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Oak Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No impact on visiting at this time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates.
If you have any questions, please reach out to the nurse in charge or Stephanie Albert, IPAC Lead. stephanie.albert@muskoka.on.ca.
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December 2, 2024- Spruce Outbreak Update
Share December 2, 2024- Spruce Outbreak Update on Facebook Share December 2, 2024- Spruce Outbreak Update on Twitter Share December 2, 2024- Spruce Outbreak Update on Linkedin Email December 2, 2024- Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Three (3) resident will be required to continue to wear a mask when they are out of their rooms until they have reached 10 days from the onset of symptoms.
Home Area Active Cases Resolved Cases Total Cases
Spruce 0 10 10
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca
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Rescheduling Notice- Preparing Your Heart for The Holidays Workshop
Share Rescheduling Notice- Preparing Your Heart for The Holidays Workshop on Facebook Share Rescheduling Notice- Preparing Your Heart for The Holidays Workshop on Twitter Share Rescheduling Notice- Preparing Your Heart for The Holidays Workshop on Linkedin Email Rescheduling Notice- Preparing Your Heart for The Holidays Workshop linkCLOSED: This discussion has concluded. -
December 1, 2024- Spruce Outbreak Update
Share December 1, 2024- Spruce Outbreak Update on Facebook Share December 1, 2024- Spruce Outbreak Update on Twitter Share December 1, 2024- Spruce Outbreak Update on Linkedin Email December 1, 2024- Spruce Outbreak Update linkCLOSED: This discussion has concluded.In collaboration with Public Health, the Spruce Home Area remains in a Respiratory outbreak. Residents with symptoms such as cough, nasal congestion, runny nose, and/or sore throat. One (1) resident has tested positive for COVID. Three (3) resident will be required to continue to wear a mask when they are out of their rooms until they have reached 10 days from the onset of symptoms.
Home Area Active Cases Resolved Cases Total Cases
Spruce 0 10 10
Family members of those residents affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks to be worn in the Spruce Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Twice daily respiratory symptom screening in Spruce Home Area
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time.
Please ensure that you are following the IPAC practices listed above as they are in place to protect residents, staff, essential caregivers, and visitors.
We will continue to provide updates as we move through the outbreak.
If you have any questions, don't hesitate to get in touch with the nurse in charge or Stephanie Albert, IPAC Lead- stephanie.albert@muskoka.on.ca
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Only Two (2) Weeks Left to Provide Your Feedback
Share Only Two (2) Weeks Left to Provide Your Feedback on Facebook Share Only Two (2) Weeks Left to Provide Your Feedback on Twitter Share Only Two (2) Weeks Left to Provide Your Feedback on Linkedin Email Only Two (2) Weeks Left to Provide Your Feedback linkCLOSED: This discussion has concluded.Thank you so much to the over 80 individuals who took the time to answer the Survey. Your feedback is important to us, and it helps shape the quality of care for your loved one.
The 2024 Resident and Family Engagement Survey (click on this link above) is now available to complete. Watch for the survey on the weekly updates or find it in the Resident and Family Portal. We need your feedback to help support the quality of life for the residents in the home.
Please take 5 minutes to complete the survey and provide us with your views of the care for your loved one.
Paper copies are available at the sign-in desk if you prefer to complete it this way. Please seal it in the envelope provided once complete and provide it to the front office staff.
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Important Cell Phone Number Update for Registered Nurses
Share Important Cell Phone Number Update for Registered Nurses on Facebook Share Important Cell Phone Number Update for Registered Nurses on Twitter Share Important Cell Phone Number Update for Registered Nurses on Linkedin Email Important Cell Phone Number Update for Registered Nurses linkCLOSED: This discussion has concluded.To improve communication, we have added a second cell phone for our charge nurses at the home.
- If you would like to speak with the Registered Nurse for downstairs (Cedar, Oak, or Spruce Home Areas) you can call 705-645-4488 ext. 4825 or 705-641-0319
- If you would like to speak with the Registered Nurse for upstairs (Maple or Birch Home Areas) you can call 705-645-4488 ext. 4845 or 705-394-2997
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -