The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
- Updates
- Ask a Question
- Share Your Ideas to Make this Site Better
- Survey
- 2025 Resident and Family Engagement Survey
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Outbreak Update - March 4, 2025
Share Outbreak Update - March 4, 2025 on Facebook Share Outbreak Update - March 4, 2025 on Twitter Share Outbreak Update - March 4, 2025 on Linkedin Email Outbreak Update - March 4, 2025 linkThe Oak home area remains in a respiratory outbreak, with symptoms such as runny nose, cough, congestion, and or sore throat. Family members of those affected have been notified.
Current Outbreak Details
Home Area Type Active Cases Resolved Cases Total Cases Oak Respiratory 2 10 12 Infection Control Guidelines for the Oak Home Area
Please follow these steps to help keep everyone safe:
Wear Surgical Masks
- Everyone must wear a surgical mask in the Oak Home Area at all times.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents should stay in the Oak Home Area for now to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Outbreak Update - March 3, 2025
Share Outbreak Update - March 3, 2025 on Facebook Share Outbreak Update - March 3, 2025 on Twitter Share Outbreak Update - March 3, 2025 on Linkedin Email Outbreak Update - March 3, 2025 linkThe Oak home area remains in a respiratory outbreak, with symptoms such as runny nose, cough, congestion, and or sore throat. Family members of those affected have been notified.
Current Outbreak Details
Home Area Type Active Cases Resolved Cases Total Cases Oak Respiratory 2 10 12 Infection Control Guidelines for the Oak Home Area
Please follow these steps to help keep everyone safe:
Wear Surgical Masks
- Everyone must wear a surgical mask in the Oak Home Area at all times.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents should stay in the Oak Home Area for now to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Outbreak Update - February 28 to March 2, 2025
Share Outbreak Update - February 28 to March 2, 2025 on Facebook Share Outbreak Update - February 28 to March 2, 2025 on Twitter Share Outbreak Update - February 28 to March 2, 2025 on Linkedin Email Outbreak Update - February 28 to March 2, 2025 linkThe Oak home area remains in a respiratory outbreak, with symptoms such as runny nose, cough, congestion, and or sore throat. Family members of those affected have been notified.
The next outbreak update will be provided on Monday, March 3, 2025.
Current Outbreak Details
Home Area Type Active Cases Resolved Cases Total Cases Oak Respiratory 11 1 12 Infection Control Guidelines for the Oak Home Area
Please follow these steps to help keep everyone safe:
Wear Surgical Masks
- Everyone must wear a surgical mask in the Oak Home Area at all times.
Wash your hands thoroughly
- Before touching a resident.
- After touching a resident or their surroundings.
Help Residents Clean Their Hands
- Make sure residents clean their hands before every meal and regularly throughout the day.
Use Personal Protective Equipment (PPE) Correctly
- Put on PPE (like gloves, gowns, and masks) before entering an isolated resident’s room.
- Take off all PPE before leaving the room to avoid spreading germs.
Keep Residents in the Affected Home Area
- Residents should stay in the Oak Home Area for now to reduce the risk of spreading illness.
If Residents Want to Leave the Area
- If a resident insists on leaving, help them wear a mask or visor to protect others. Encourage outdoor visits instead of indoor ones when possible.
By following these steps, we can work together to keep our residents, staff, and visitors safe!
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Upcoming Events and Dates
Share Upcoming Events and Dates on Facebook Share Upcoming Events and Dates on Twitter Share Upcoming Events and Dates on Linkedin Email Upcoming Events and Dates linkMarch 4 – 2:00 pm Monthly Birthday Party in the Fran Coleman Room
March 6 – Pajama Day!
March 7 – 2:30 pm Entertainment with Mike Phillips
March 8 – International Women’s Day
March 11 – 2:30 pm Celebration of Life Service in The Pines Multi-faith and Contemplation Room
March 12 – 3:00 pm Entertainment with Meredith Boyes in the Family Room
March 13 – 2:00 pm Entertainment by Andy De Campos: The Voice of Toronto
March 15 – 10:00 am Entertainment by Blue Country in the Family Room
March 17 – Theme Day: Ireland and St. Patrick’s Day (many activities and resident meals planned around the theme)
March 18 – 2:00 pm Entertainment: Piano Music with Karen Procek
March 20 – 1:45 pm It’s finally Spring tea event in the Family Room
March 21 – World Down Syndrome Day
March 21 – Whacky Sock Day at The Pines
March 24 – 2:00 pm Musical Entertainment with Bob Cook in the Family Room
March 26 – Purple Day – Bringing awareness to Epilepsy
March 27 – 2:00 pm Resident Council Meeting – Meeting held in the Family Room this month
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New Flooring is on the Way!
Share New Flooring is on the Way! on Facebook Share New Flooring is on the Way! on Twitter Share New Flooring is on the Way! on Linkedin Email New Flooring is on the Way! linkWe're happy to report that we will be starting a week long flooring replacement project on March 24th. The goal will be to remove the old carpeting from the 2nd floor common areas which include the multifaith and contemplation room, the staff hallway, the hallway towards the Fran Coleman Room and the elevators.
The new flooring will be a True North Luxury Vinyl product, produced by a family-owned Canadian company. This product can withstand the heaviest commercial traffic environments and has the thickest, most durable wear layer in the industry. The colour will match the vinyl flooring currently on our 1st floor.
Floor replacement can somewhat disruptive so most of the work will be done overnight. The affected are not within any Resident Home Areas so sleep will not be disrupted.
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Outbreak Update - February 27, 2025
Share Outbreak Update - February 27, 2025 on Facebook Share Outbreak Update - February 27, 2025 on Twitter Share Outbreak Update - February 27, 2025 on Linkedin Email Outbreak Update - February 27, 2025 linkThe Oak home area remains in a respiratory outbreak, with symptoms such as runny nose, cough, congestion, and or sore throat.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Oak Respiratory 11 0 11
The following infection control measures are to be implemented:- Surgical Masks are to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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February Family Council Meeting Recording
Share February Family Council Meeting Recording on Facebook Share February Family Council Meeting Recording on Twitter Share February Family Council Meeting Recording on Linkedin Email February Family Council Meeting Recording linkThank you to those that were able to attend the meeting. If you would like to review the recording, please click on the link below. This is a reminder that the records will be the minutes for this Council. Below are the guest speakers who participated in the meeting and information about how to get in touch with a Family Council member to get more information.
February 2025 Family Council Agenda
February Family Council Recording
Passcode: #h7sU9O!
February Guest Speakers- Responsive Behaviours: Andrea Groomes, Social Worker, Jennifer Carriere, Assistant Director of Care & Jamie Nelson, Registered Nurse with North Simcoe Muskoka Specialized Geriatric Services
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Family Council liaison, to connect you with a member.
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Outbreak Update February 21, 2025
Share Outbreak Update February 21, 2025 on Facebook Share Outbreak Update February 21, 2025 on Twitter Share Outbreak Update February 21, 2025 on Linkedin Email Outbreak Update February 21, 2025 linkThe Oak home area remains in a respiratory outbreak, with symptoms such as runny nose, cough, congestion, and or sore throat.
Family members of those affected have been notified.
Home Area Type Active Cases Resolved Cases Total Cases Oak Respiratory 10 0 10 The following infection control measures are to be implemented:
- Surgical Masks are to be worn in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
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Do you have feedback related to your loved one?
Share Do you have feedback related to your loved one? on Facebook Share Do you have feedback related to your loved one? on Twitter Share Do you have feedback related to your loved one? on Linkedin Email Do you have feedback related to your loved one? link -
February 20, 2025- Oak Home Area Outbreak Update
Share February 20, 2025- Oak Home Area Outbreak Update on Facebook Share February 20, 2025- Oak Home Area Outbreak Update on Twitter Share February 20, 2025- Oak Home Area Outbreak Update on Linkedin Email February 20, 2025- Oak Home Area Outbreak Update linkIn collaboration with Public Health, the Oak home area has declared a respiratory outbreak. We currently have (10) ten residents with symptoms of runny nose, cough, congestion, and/or sore throat. Family members of those affected have been notified.
The following infection control measures are to be implemented:
- Surgical Masks are required in the Oak Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of staff, when possible.
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to 1-minute contact time and contains sporicidal
- Increased hand hygiene and PPE audits in the home area with coaching
- No General Visitors at this time. Only two (2) essential caregivers at a time
We will continue to provide updates as we move through the outbreak.
If you have questions, please reach out to the Nurse in Charge or Stephanie Albert, IPAC Lead at stephanie.albert@muskoka.on.ca
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -