The Pines Resident & Family Portal

Here at The Pines, we’re always looking for new ways to enhance the quality of life for our residents. This summer, we’re thrilled to introduce a simple yet transformative addition to our outdoor courtyards: small, raised garden beds.

These compact, elevated plots of soil are more than just a pretty place to grow plants— they’re powerful tools for engagement, therapy, and well-being. Let’s dig into the benefits!

1. Therapy Through Touch: Physical & Mental Benefits

2. Stimulating Memory & Mind

3. Fostering Social Connections

4. Fresh & Functional

5. Beautifying Our Outdoor Spaces

Raised garden beds are a small change with big benefits. From physical health to emotional joy, they help nurture more than just plants—they nurture connection, confidence, and community. We hope you take a moment to visit the courtyard, breathe in the scents, and maybe even get your hands a little dirty. After all, growth happens when we dig in together.

At The Pines, our team is committed to proactively addressing and resolving concerns or complaints in a timely and respectful manner. We follow the principles of customer service, quality improvement, and risk management to ensure the best possible care experience.

When necessary, concerns may be elevated to ensure they are addressed in a way that respects the rights and needs of everyone involved.

Your Feedback Is Important

If you have feedback, questions, concerns, or complaints related to your loved one’s care, we want to hear from you. By working together, we can ensure your loved one receives the highest quality of care, and that you feel supported as a partner in their care journey.

A list of Leaders within the Home is available below to help support you and your loved one.

If Your Concern Remains Unresolved

If we are unable to resolve your concern and you wish to escalate it, you may contact the Ministry of Long-Term Care or the Patient Ombudsman directly.

Long-Term Care Family Support and Action Line

• Toll-Free: 1-866-434-0144
• Hours: 8:30 a.m. – 7:00 p.m., 7 days a week
• Mailing Address:
• Director
• Long-Term Care Inspections Branch
• Long-Term Care Operations Division
• 119 King St. W, 11th Floor
• Hamilton, ON L8P 4Y7

Patient Ombudsman

• Online: Submit a Complaint
• Toll-Free: 1-888-321-0339
• Mailing Address:
• Patient Ombudsman
• Box 130, 77 Wellesley Street West
• Toronto, ON M7A 1N3

We look forward to partnering with you to support your loved one’s well-being and ensure they receive the compassionate care they deserve at The Pines.

Please note that Kerry McGuire, hairdresser, will be on vacation the week of July 7th. Please leave her a message at 4885, and she will connect when she returns.

With another warm week ahead, we need your support to ensure residents stay well-hydrated and are encouraged to remain indoors during peak heat hours.

To help our air conditioning systems work effectively, all doors and windows must remain closed. Even one open window can significantly impact the system’s performance.

Thank you for helping to keep the residents healthy and safe during the warmer weather.

As we celebrate Canada Day on July 1st, we reflect on the birth of our nation. This day marks the anniversary of Confederation in 1867, when Nova Scotia, New Brunswick, and the Province of Canada (later Ontario and Quebec) united to form the Dominion of Canada. Originally known as Dominion Day, it was renamed Canada Day in 1982.

Today, it’s a time to celebrate our shared identity, values, and the rich cultural diversity that makes Canada so special.

The page offers tools and resources to help those working, visiting, and volunteering in long-term care (LTC) gain the skills and knowledge needed to protect themselves, their colleagues, residents, family members, and community members. The Ontario CLRI at the RIA has created infection prevention and control (IPAC) eLearning courses for team members and essential care partners. These courses combine education on IPAC core concepts with practical applications in LTC-specific situations and tasks. If you have a resource to suggest for this page, please contact us at info@clri-ltc.ca.

You can visit the page by clicking on the link below:

CLRI- IPAC Education Resource for Family Members

If you have any questions, please reach out to Stephanie Albert at stephanie.albert@muskoka.on.ca

In Ontario, the Residents' Bill of Rights in long-term care (LTC) homes, mandated by the Fixing Long-Term Care Act, 2021, ensures residents are treated with respect, dignity and are actively involved in decisions about their care. These rights cover various aspects of living in an LTC facility, including receiving quality care, having privacy, and the freedom to pursue interests and make choices.

You can click on the link below to access to full list:

Residents' Bill of Rights

Today, June 23, 2025- The Pines Flag flies at half mast related to the National Day of Remembrance for Victims of Terrorism.

“Forty years ago, innocent civilians, including 268 Canadians, were killed in the bombing of Air India Flight 182. This terrorist attack remains the deadliest attack in our country’s history – one we must never forget.

“As we mark the National Day of Remembrance for Victims of Terrorism, we remember the victims of the Air India bombing and all others who have lost their lives to terrorism.

“Canada will continue to work with our allies and partners, at home and around the world, to better detect, prevent, and respond to the threat of terrorism and violent extremism.

“Canada’s new government unequivocally stands against terrorism, and we will deliver on our mandate of change to keep communities safe.”

Thank you to everyone who attended the June Family Council Meeting. We had a great discussion, and a special thank you to Andrea for her informative presentation on Stepping In: What you may need to know.

If you’d like to review the meeting, you can watch the recording using the link below:

June Family Council Recording

Passcode: gga*W7gZ

Please let us know if you have any questions or feedback!