The Pines Resident & Family Portal
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Welcome to our information and sharing portal for The Pines Residents, their Family members, persons of importance, and Caregivers!
Please use the "Stay Informed" tool to get regular updates and to stay informed on important family news.
VISITOR STATUS BY HOME AREA
Oak – Outbreak declared over Nov. 27th, 2025. No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Cedar – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Birch – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Maple – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
Spruce – No Visitor Restrictions at this time. General Visitors are welcome to the Home Area.
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- Survey
- 2025 Resident and Family Engagement Survey
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May Family Council Recording
Share May Family Council Recording on Facebook Share May Family Council Recording on Twitter Share May Family Council Recording on Linkedin Email May Family Council Recording linkThank you to those who attended the Family Education Meeting hosted by Family Council this month to explore the process of Ministry of Long Term Care Inspections and Reports. Below is the recording of the meeting.
Passcode: *r5TdS?5
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.
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Infection Control Education
Share Infection Control Education on Facebook Share Infection Control Education on Twitter Share Infection Control Education on Linkedin Email Infection Control Education linkThis week, we focus on respiratory etiquette to reduce the risk of spreading germs. If you are feeling unwell, please ensure that you postpone your visit with your loved one. Residents are at a higher risk of serious illness and complications related to bacteria and viruses. A minor illness for a healthy adult can be detrimental to an elderly person. Thank you for helping to protect our residents and your loved ones.

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Cedar Home Area Respiratory Outbreak Update May 23, 2025
Share Cedar Home Area Respiratory Outbreak Update May 23, 2025 on Facebook Share Cedar Home Area Respiratory Outbreak Update May 23, 2025 on Twitter Share Cedar Home Area Respiratory Outbreak Update May 23, 2025 on Linkedin Email Cedar Home Area Respiratory Outbreak Update May 23, 2025 linkIn collaboration with Public Health, the Cedar home area has declared a Respiratory Outbreak on May 16, 2025. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 22, 2025
Share Outbreak Update, Cedar Home Area, May 22, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 22, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 22, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 22, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 21, 2025
Share Outbreak Update, Cedar Home Area, May 21, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 21, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 21, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 21, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of fifteen (15) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 19, 2025
Share Outbreak Update, Cedar Home Area, May 19, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 19, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 19, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 19, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of nine (9) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 18, 2025
Share Outbreak Update, Cedar Home Area, May 18, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 18, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 18, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 18, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of nine (9) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Outbreak Update, Cedar Home Area, May 17, 2025
Share Outbreak Update, Cedar Home Area, May 17, 2025 on Facebook Share Outbreak Update, Cedar Home Area, May 17, 2025 on Twitter Share Outbreak Update, Cedar Home Area, May 17, 2025 on Linkedin Email Outbreak Update, Cedar Home Area, May 17, 2025 linkIn collaboration with Public Health, the Cedar home area remains in a Respiratory Outbreak. There is a total of seven (7) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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Cedar Home Area Declares Respiratory Outbreak May 16, 2025
Share Cedar Home Area Declares Respiratory Outbreak May 16, 2025 on Facebook Share Cedar Home Area Declares Respiratory Outbreak May 16, 2025 on Twitter Share Cedar Home Area Declares Respiratory Outbreak May 16, 2025 on Linkedin Email Cedar Home Area Declares Respiratory Outbreak May 16, 2025 linkIn collaboration with Public Health, the Cedar home area has declared a Respiratory Outbreak. There is a total of three (3) residents with respiratory symptoms such as runny nose, cough, and/or congestion. Respiratory isolation only requires ONE symptom for isolation. Masks are now required on this unit, so please ensure you are following proper hand hygiene and respiratory precautions. Family members of those affected have been notified.
The following infection control measures are to be implemented and followed:
- Surgical Masks are required in the Cedar Home Area
- Ensure the Public Health 4 moments of Hand Hygiene are followed
- Twice Daily IPAC Surveillance screening
- Resident's Hand Hygiene before all meals and regularly throughout the day
- Ensure Personal Protective Equipment (PPE) is used properly- including donning before entering and removing before exiting the isolated resident’s room
- Residents are to remain in the affected home area at this time to reduce the risk of spread
- *If residents insist on leaving the home area, please assist them with masking or a visor and encourage outdoor visiting.
- Immediate isolation of any residents with new symptom onset
- Cohorting of residents and only small group activities in the home area for unaffected residents. Isolated residents to receive one-to-one activities.
- Twice daily high-touch surface cleaning- changing disinfecting product to a 1-minute contact time and containing sporicidal
- No General Visitors at this time. Only two (2) essential caregivers at a time.
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May Family Education Meeting Hosted by Family Council
Share May Family Education Meeting Hosted by Family Council on Facebook Share May Family Education Meeting Hosted by Family Council on Twitter Share May Family Education Meeting Hosted by Family Council on Linkedin Email May Family Education Meeting Hosted by Family Council linkJoin us for the Family Education Meeting hosted by Family Council this month to explore the process of Ministry of Long Term Care Inspections and Reports. We will have a guest speaker, Jennifer Ridgley, Administrator, to provide education about the process of a Ministry inspection and the process after a report has been received, and answer any questions that you might have.
When: Wednesday, May 21st, 2025, at 6:30 pm
Where: In-person in the Fran Coleman Room at the Pines or Virtual using the link below (this is an updated link)
https://us02web.zoom.us/j/88210402686?pwd=Y7e1HUhD07nm23kCr4iigiob3u1pHw.1
Meeting ID: 882 1040 2686
Passcode: 815834
If you have questions and want to learn more about Family Council. Please reach out to Christina Rochette, Life Enrichment Manager, and Family Council Liaison to connect you with a member of the Family Council.
2025 Resident and Family Engagement Survey
Follow Project
Hate Stops Here Portal - The District Municipality of Muskoka
Family Council
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2025
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Family Council Agenda October 15 2025.pdf (123 KB) (pdf)
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Family Council Agenda September 2025.pdf (128 KB) (pdf)
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Family Council Agenda June 18 2025.pdf (132 KB) (pdf)
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Family Council TERMS OF REFERENCE Final Copy April 2025.pdf (157 KB) (pdf)
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Family Council Agenda April 16 2025.pdf (44.3 KB) (pdf)
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Family Council Agenda March 19 2025.pdf (184 KB) (pdf)
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Family Council Agenda February 19_ 2025.pdf (186 KB) (pdf)
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Family Council Agenda January 15_ 2025.pdf (124 KB) (pdf)
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2024
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2023
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December 2023- Family Council Agenda and Minutes.pdf (1.6 MB) (pdf)
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2023 11 15 FC Agenda (248 KB) (pdf)
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October 2023- Family Council Meeting Agenda and Minutes.pdf (3.4 MB) (pdf)
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September 2023- Family Council Agenda and Minutes.pdf (10.9 MB) (pdf)
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June 2023- Family Council Meeting Agenda and Minutes.pdf (2.11 MB) (pdf)
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May 2023- Family Council Agenda and Minutes.pdf (2.24 MB) (pdf)
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April 2023- Family Council Agenda and Minutes.pdf (2.68 MB) (pdf)
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March 2023- Family Council Agenda and Minutes.pdf (1.3 MB) (pdf)
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February 2023- Family Council Agenda and Minutes.pdf (3.59 MB) (pdf)
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January 2023- Family Council Minutes.pdf (2.16 MB) (pdf)
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Upcoming Family Events
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January 02 2026
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December 14 2025
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December 16 2025
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December 18 2025
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December 19 2025
Key Staff Contacts
Menus and Activities Monthly Calendar
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Dietary Menus
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November 2025 Birch Activity Calendar.pdf (38.3 KB) (pdf)
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November 2025 Cedar Activity Calendar.pdf (33.6 KB) (pdf)
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November 2025 Maple Activity Calendar.pdf (31.5 KB) (pdf)
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November 2025 Oak Activity Calendar.pdf (33.2 KB) (pdf)
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November 2025 Spruce Activity Calendar.pdf (31.4 KB) (pdf)
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Maple December Calendar 2025.pdf (41.1 KB) (pdf)
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Birch Calendar December 2025.pdf (42.2 KB) (pdf)
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Oak December Calendar 2025.pdf (45.1 KB) (pdf)
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Cedar December Calendar 2025.pdf (44.2 KB) (pdf)
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Spruce December Calendarn2025.pdf (41 KB) (pdf)
Essential Caregiver Request Form & Information Package
Helpful Documents
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Resident Admission Handbook (16.2 MB) (pdf)
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Long-Term Care Action Line (18.3 KB) (pdf)
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Now What? Managing the Emotional Journey of Long-Term Care (137 KB) (pdf)
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Resources for Patients Family Members and Caregivers.png (411 KB) (png)
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9 Helpful Resources for Caregivers from CCSMH (2.85 MB) (pdf)
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Fact Sheet from Public Health related to RSV and Vaccination- 2024 (149 KB) (pdf)
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Family Councils of Ontario LTC Navigation Guide (5.28 MB) (pdf)
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Visiting Tips for Persons of Importance (112 KB) (pdf)
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Stepping In- What you May need to know- Helpful tool for SDM-POA (229 KB) (pdf)
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Risk factors for dementia — 2024 update - Lancet Study.jpg (514 KB) (jpg)
Infection Control Resources
Continuous Quality Improvement
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2022-2025-The Pines Strategic Plan.docx (2.4 MB) (docx)
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Home Specific Outbreak Plan 2025.pdf (326 KB) (pdf)
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The Pines- CQI and QIP Report 2024-2025 (2.65 MB) (pdf)
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The Pines Equity Diversity Inclusion Cultural Competency Plan 2025 (249 KB) (pdf)
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2024 Resident and Family Engagement Survey Results (355 KB) (pdf)
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Engagement Survey Action Plan 2024 (164 KB) (pdf)
Who's Listening
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Phone 7056454488 Email jennifer.ridgley@muskoka.on.ca -