Commitment to Quality Resident Care

At The Pines, we are committed to providing a safe, respectful, and supportive home where every resident is treated with dignity. An important part of this commitment is the Resident Bill of Rights, which outlines your rights as a resident and guides everything we do.

Your Rights Matter

Every resident has the right to:

Be treated with dignity and respect. You deserve courtesy, kindness, and consideration at all times.
Live in a safe and secure environment. Your health and safety are a top priority.
Be free from abuse or neglect. Physical, emotional, verbal, or financial abuse is never acceptable.
Have privacy and confidentiality respected. This includes your personal space, your health information, and your communications.
Make choices about your care and daily life. You have the right to participate in decisions about your care, routines, and activities
Practice your religion, culture, and beliefs. Your values, traditions, and spiritual needs are respected.
Communicate freely. You may voice concerns, ask questions, and express opinions without fear of reprisal.
Receive visitors and maintain relationships. Connections with family, friends, and your community are encouraged.
Be informed, you have the right to information about your care, services, and any changes that may affect you.

Our Commitment to You

Our team is dedicated to upholding these rights every day. We listen, we respect your voice, and we continuously work to provide care that supports your independence, comfort, and well-being.

If at any time you have questions, concerns, or would like to discuss your rights further, we encourage you to speak with a member of our care team or leadership team. Your feedback helps us grow and improve. email: administrator.pines@muskoka.on.ca

We're Here to Support You

Living at The Pines means being part of a community where your rights, choices, and dignity are honored. Thank you for trusting us with your care.

Together, we create a place you are proud to call home.